Ticket Seller|Part-time| Chartway Arena @ Old Dominion University

Oak View Group; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a dynamic team at a leading venue management company, where you will provide exceptional customer service as a Ticket Seller. This role involves assisting patrons with ticket sales, handling inquiries, and ensuring a seamless experience at events. With a focus on inclusivity and diversity, this innovative firm is dedicated to creating a welcoming environment for all. Embrace the opportunity to work in a fast-paced setting and make a positive impact in the live event industry. If you are passionate about customer service and thrive in a lively atmosphere, this role is perfect for you.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• Prior sales and customer service experience preferred but not necessary.
• Strong communication skills and basic computer knowledge required.

Responsibilities

• Selling event tickets and providing customer service at the arena.
• Handling phone inquiries and reconciling daily sales.
• Working flexible hours including evenings and weekends.

Skills

Cash Handling Experience

Customer Service

Communication Skills

Basic Computer Knowledge

Attention to Detail

Ability to Work Independently

Ability to Work Under Pressure

Flexible Schedule

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

This is a front-line customer service position for Chartway Arena and ODU Athletic events. Ticket Sellers assist customers in person at the arena and ODU Athletic facilities in addition to handling phone calls. Transactions typically include ticket sales (working through customer seating and price requests, cash handling, credit card processing, using a computer), will call functions (locating tickets, researching confirmation details), and customer inquiries (understanding policies and procedures, providing accurate information, researching answers and transactions) while providing a high-level of customer service.

This role will pay an hourly wage of $17.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Selling Event Tickets to Patrons.
• Working Customer Service Windows.
• Working Will Call Windows.
• Answering phone inquiries.
• Working Chartway Arena events and ODU Football/Basketball/Volleyball/Soccer/Baseball games.
• Reconcile daily sales.
• Display outstanding customer service to all patrons.
• Provide accurate Chartway Arena and ODU Athletic information to patrons.
• Other duties and responsibilities assigned.

Qualifications

• Cash Handling Experience.
• Prior sales and customer service experience preferred but not necessary.
• Strong communication skills.
• Basic computer knowledge.
• Attention to detail.
• Ability to work a flexible schedule including evenings and weekends.
• Must show ability to be on time.
• Ability to work independently and under pressure.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.