Thomas Franks - General Manager

Thomas Franks Ltd.; Oxford; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading independent catering company is seeking a General Manager in Oxford to oversee the food services for a prominent school. The role requires strong leadership, excellent customer service, and a passion for food. Key responsibilities include managing daily operations, ensuring high standards of service, and developing team members. This position offers competitive salary and various employee benefits, emphasizing career progression.

Benefits

Discounts at major retailers, restaurants, gyms

Free meals on duty

Cycle to work scheme

Enhanced maternity, paternity and adoptive leave

Team social events

Qualifications

• Experience as a General Manager at a B&I Head Office contract or Independent school.
• Interest in food and excellent customer service skills.
• Experience in multi-location management.

Responsibilities

• Manage a team providing meals and hospitality.
• Ensure accurate completion of company bookwork.
• Develop catering offerings in line with client expectations.
• Provide excellent food and customer service.
• Adhere to food hygiene and health & safety standards.

Skills

Customer service skills

Client relationship skills

Leadership

Organizational skills

Financial understanding

Job description

General Manager Oxford Contract: Full Time, Permanent
Salary: Up to £ 50,000 per annum
Hours: 40 per week

An independent boarding and day Pre-Prep and Prep school for boys aged 4 - 13 years situated in Summertown, Oxford. Catering for over 400 students and teachers daily. We offer a core feeding of Breakfast, lunch and Supper along with some hospitality. This is a 7 day a week operation so shift patterns tend to be 5 over 7 days.

We are looking for a talented General Manager to lead the team at one of our fantastic locations in Oxford.

You will have previous experience of working as a General Manager at a B&I Head Office contract or Independent school. This opportunity could suit a people & food focused F&B Operations Manager from a quality fresh food environment.

The ideal candidate will need to be quirky, trendy and have a really bubbly friendly personality.

Key responsibilities

• To manage a team providing breakfast, lunch, retail, grab & go & hospitality
• To ensure company bookwork is completed accurately and on time.
• To develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans.
• To be responsible for the day-to-day operations of all catering facilities throughout the year working in line with the requirements of the business.
• To provide excellent food and customer service and respond quickly and proactively to customers needs
• To develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values
• To ensure age appropriate food is available in all locations throughout the dining period ensuring all special dietary requirements of pupils are adhered to at all times.
• To hold regular team meetings.
• To train and develop the team.
• To prepare month end accounts and reports for our client.
• To complete monthly audits.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.

You will have the following skills

• A genuine interest in food & excellent customer service skills
• Excellent client relationship skills
• An all-round team player and leader
• An organised Manager with attention to detail
• Sound financial understanding
• Multi Location Management - a current group manager
• Experience within high end B&I or independent education contract catering (if you have hotel experience as well then that's even better!)

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants\' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.