Therapy Services Admin Assistant

NHS; Birmingham; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in Birmingham seeks a full-time administrative assistant for the Physiotherapy and Podiatry Department. The role involves managing patient inquiries, supporting therapy services, and maintaining databases. Candidates should have essential GCSEs and relevant clerical experience. Furthermore, the employer promotes an inclusive workplace and supports flexible working arrangements. This position offers a salary of £24,465 per annum, with opportunities for professional development.

Benefits

Flexible working arrangements

Inclusive culture

Support for disabled applicants

Qualifications

• Experience working in a busy team or environment.
• Relevant clerical experience.

Responsibilities

• Deal with patients and visitors at reception.
• Maintain the electronic therapy database.
• Process podiatry orders using the INTEGRA system.

Skills

English Language

IT skills

Team player

Education

English Language GCSE/Maths or equivalent

Job description

Job Summary

An exciting opportunity has arisen for a full-time administrative assistant to join the team at our Physiotherapy and Podiatry Department at College Green, Northfield.

The role involves working on reception as part of the Therapy Services Team and deal with all patients and visitors to the department.

As a member of the Administrative Team you would carry out day to day administrative duties for the department, including dealing with calls and correspondence from patients, consultants, GP's and other healthcare providers.

As part of this role you may also be required to work within the MSK Admin Team at the main Royal Orthopaedic Hospital site when required.

This is a full time vacancy of 37.5 hours per week.

The service runs between the hours of 07:15 and 20:00 Monday to Thursday and 09:00 to 17:00 Friday. You will be required to cover some early and late shifts.

Main duties of the job

• To work on reception as part of the Therapy Services Team and deal with all patients and visitors to the department.
• Provide clerical support for the Therapy Services Department.
• Maintain the electronic therapy database for the Therapy Services Department using TIARA.
• Process podiatry orders using the hospital's INTEGRA system.

Job responsibilities

• To deal politely and efficiently with all face to face and telephone enquiries to the department.
• To deal with distressed, emotional or difficult patients over the telephone and face to face in a calm and professional manner.
• Receive and transmit confidential information in accordance with the Data Protection Act.
• Provide administrative support for the Therapy Services and MSK Admin Departments.
• To book patient appointments and classes, liaising with patients/carers.
• Register referrals received in a timely manner.
• Using the 18 week tracker identify referrals on an 18 week pathway and prioritise as necessary.

About us

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

Details

Date posted: 30 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year per annum, pro rata if part time

Contract: Permanent

Working pattern: Full-time

Reference number: 303-7610832

Job locations:

• Royal Orthopaedic Hospital Birmingham
• Bristol Road South
• Northfield
• B31 2AP

Person Specification

Qualifications and training - Essential

• English Language GCSE/Maths or equivalent
• Experience working in a busy team or environment
• IT and keyboard skills

Qualifications and training - Desirable

• Previous experience in a healthcare setting

Experience - Essential

• Relevant clerical experience

Experience - Desirable

• Able to work on own initiative

Personal Qualities - Essential

• Team player
• Pleasant and professional manner
• Conscientious and hard working

Personal Qualities - Desirable

• Able to work using own initiative
• Flexible
• Reliable
• Organised

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: The Royal Orthopaedic Hospital NHS Foundation Trust

Address:

• Royal Orthopaedic Hospital Birmingham
• Bristol Road South
• Northfield
• B31 2AP

Employer's website: https://www.roh.nhs.uk/