TFM Facilities Operations Lead – Site Services

Mitie; Birmingham; On-site; GBP 50,000 - 75,000; Full time

Job summary

A facilities management company is seeking an experienced operational manager to lead service delivery across HS2 sites in Birmingham. The role requires managing various FM services, ensuring compliance with standards, and inspiring team performance. Candidates should have over 5 years of experience in operational management within corporate environments and strong communication skills. This position emphasizes a customer-centric approach and effective leadership.

Qualifications

• 5+ years of operational management experience.
• Proven ability to lead and motivate teams effectively.
• Experience in managing soft and hard services in FM environments.

Responsibilities

• Provide operational management and leadership for service delivery.
• Implement continuous improvement and best practices.
• Ensure compliance with service delivery obligations and strategies.

Skills

Management of FM services

Excellent people communication skills

P&L management

Project management

IT literacy in CAFM systems

Health and Safety knowledge

Customer centric approach

Strong report writing skills

Team leadership

Change management

Tools

Microsoft Office

Excel

PowerPoint

Job description

A facilities management company is seeking an experienced operational manager to lead service delivery across HS2 sites in Birmingham. The role requires managing various FM services, ensuring compliance with standards, and inspiring team performance. Candidates should have over 5 years of experience in operational management within corporate environments and strong communication skills. This position emphasizes a customer-centric approach and effective leadership.