Tesco Shift Leader - Days - Shaftesbury Superstore

Tesco; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer in London seeks a Shift Leader to oversee store operations, provide excellent customer service, and support team members. This role offers flexible hours and opportunities for development. The ideal candidate will be a great communicator and a motivating leader, committed to improving store performance and customer experience.

Benefits

Flexible working hours

Ongoing learning opportunities

Life cover and pension with matching contributions

Qualifications

• Must be 18 or over to apply for this role.
• Excellent customer service skills.
• Ability to lead and support a team.

Responsibilities

• Oversee store operations during shifts.
• Support and guide colleagues in delivering excellent service.
• Coordinate the store team for an efficient shopping experience.

Skills

Leadership

Communication

Customer service

Adaptability

Teamwork

Job description

Overview

Tesco UK • Shaftesbury • Permanent • Apply by 19-Sep-2025

Availability Window
Days From time To time Sun 05:00:00 24:00:00 Mon 05:00:00 24:00:00 Tue 05:00:00 24:00:00 Thu 05:00:00 24:00:00 Fri 05:00:00 24:00:00

Shift Leader pay: starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but there are also opportunities to work fewer hours (to a minimum of 12) if desired.

The availability windows show the periods we would like you to be available to work. We will schedule your contracted hours within these times and provide 3 weeks’ notice of your shifts. We are open to flexibility if your availability closely matches but is not exact to the advertised times.

Customers are at the heart of everything we do.

It takes a lot of great people to run a store, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to keeping store operations on track, being a Shift Leader at Tesco is rewarding. You’ll oversee the store from the shop floor and strive to make things better for customers, colleagues and communities every day.

As a Shift Leader you will:

• Work in a fast-paced retail environment with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening and helping them leave with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in-store, ensuring a safe place to work and shop
• Maintain understanding of store performance and assist managers in actions to improve operations
• Lead from the front and set a positive example for your team

Important: You need to be 18 or over to apply for this role.

What is in it for you

• There’s bags of variety. Shift Leaders have flexible hours and shift patterns that suit your lifestyle
• Opportunity for development with ongoing learning opportunities and access to training
• Inclusive culture where everyone is welcome
• Your voice matters and ideas are valued
• Wellbeing support and resources
• Life cover and a pension with matching contributions
• Benefits that you can choose from, including discounts, cycle to work and other schemes
• Uniform provided and supportive policies for life’s moments
• Access to colleague networks and information about them

Our benefits include:

• Holiday starting at 20 days plus personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working requests from day one
• Colleague Clubcard benefits
• Free wellbeing services and resources
• Life cover and an award-winning pension with matching contributions
• Additional benefits to suit you
• Uniform and supportive policies
• Access to colleague networks

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to deliver priorities and take regular breaks
• Opening and closing the store and completing duty cover with safety in mind
• Being the go-to person for day-to-day queries in the absence of a manager
• Keeping the store clean, tidy and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great, inclusive team atmosphere
• Providing excellent customer service and listening to customers
• Keeping the team informed of communications and updates
• Staying aware of store performance and seeking improvements
• Coordinating store improvements and removing obstacles to service
• Following health and safety procedures and ensuring colleagues do the same
• Recognising and celebrating colleagues who provide great service

You will need

• To be a great role model by delivering thoughtful customer service
• To build strong relationships to foster an inclusive team
• To communicate clearly using various methods
• To be comfortable taking the lead in the absence of the Manager
• To be a good decision maker and adaptable to change
• To be motivating, inspiring your team to exceed expectations
• To be curious and look for ideas to improve service, communities, and the planet

About us

Our vision is to become every customer’s favourite way to shop. Our core purpose: Serving our customers, communities and planet a little better every day. We aim to act as a responsible and sustainable business for all stakeholders and the communities we are part of.

Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and welcome at work. Everyone’s Welcome.

We welcome flexible working and support different life circumstances. Please discuss your needs during application.

Disability Confident Leader status and commitment to an accessible recruitment process. For information on accessibility support, please read about it.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. For details in your country, please read the guidance.

We can accept candidates over 18 for roles requiring early start or late finish times or working in certain areas. In periods of high applicant volume, some roles may close earlier than the advertised date. Feedback is provided to interviewees.

For more information about us please visit www.tescoplc.com