Tesco Shift Leader - Days - Pontypool Superstore

Tesco PLC; Pontypool; On-site; Full time

Job summary

A leading retail company in Pontypool is seeking a Shift Leader to oversee store operations and support a team in providing exceptional customer service. In this role, you will lead from the front, coordinating shifts, participating in store activities, and ensuring a clean and safe environment for both customers and colleagues. The position offers a full-time schedule with competitive pay starting at £14.76 per hour, with the potential for additional hours and benefits.

Qualifications

• Must be 18 or over to apply for this role.

Responsibilities

• Oversee store operations from the shop floor.
• Maintain a clean, well-stocked store.
• Guide and support colleagues in-store.
• Ensure a great customer shopping experience.

Skills

Customer service

Team leadership

Problem-solving

Communication skills

Flexibility

Job description

Overview

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day. As a Shift Leader you’ll:

Responsibilities

• Work in a fast-paced retail environment, with bags variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do
• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service
• To be a great role model, by always giving thoughtful customer service that ensures every customers needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Preferred requirements: You must be 18 or over to apply for this role.

Availability

Full time NEW Availability Window Days From time To time Sun 14:45:00 22:00:00 Mon 04:45:00 14:30:00 Tue 18:15:00 23:30:00 Wed 04:45:00 13:45:00 Thu 18:00:00 23:30:00 Fri 12:00:00 21:00:00 Sat 14:30:00 23:30:00

Pay

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Annual salary estimated £29,189 per year.