Tesco Shift Leader - Days - Cradley Heath Extra

Tesco UK; Cradley Heath; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company is seeking a Shift Leader in Cradley Heath. You will coordinate shifts, support colleagues, and ensure excellent customer service in a fast-paced environment. The role requires flexibility in scheduling and the ability to lead a team effectively. Suitable candidates must be 18 or older. Competitive pay starts at £14.76 per hour.

Qualifications

• Must be 18 years or older to apply.
• Ability to work within the specified availability windows.

Responsibilities

• Coordinate team to deliver customer service.
• Maintain cleanliness and stock levels.
• Support managers in store operations.

Skills

Customer service

Team leadership

Communication

Flexibility

Job description

Availability Window

Days: Sun, Tue, Thu, Fri, Sat. Availability: 15:00:00 to 24:00:00 on these days. We will schedule your contracted hours within these times, and you will have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility if your available times are close to, but not exactly, the advertised times. Read more: Click here.

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The following sections describe the role and the expectations for a Shift Leader at Tesco. Tesco is committed to serving customers, communities and the planet a little better every day.

Responsibilities

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

Coordinating the store team to deliver an easy, fuss-free shopping experience for customers; supporting colleagues to deliver priorities and take regular breaks; opening and closing the store and duty cover; being the go-to person in the absence of a manager; keeping the store clean, tidy and well-presented; supporting managers to coordinate seasonal, community and charity events; contributing to a positive, inclusive team atmosphere; providing great customer service by listening to customers; keeping the team informed of updates; staying knowledgeable about store performance and helping improve and simplify operations; coordinating store improvements and removing obstacles to great service; following health and safety routines; recognizing and celebrating colleagues for great service.

To be a great role model: always give thoughtful customer service to meet every customer’s needs; build strong relationships with colleagues; communicate clearly; be comfortable taking the lead in the absence of the Manager; be adaptable and flexible in decisions; motivate your team to exceed expectations; be curious and seek ideas to serve customers, communities and the planet better.

Qualifications and Requirements

• 18 or over to apply
• Ability to work within the availability windows described above

Company and Benefits

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or on the move. Our core purpose is: "Serving our customers, communities and planet a little better every day." We are committed to diversity, equity and inclusion and to an accessible recruitment process. We publish information about accessibility support and the recruitment process as part of our commitment.

For more information about us please visit www.tescoplc.com