Tesco Shift Leader

Tesco PLC; Neston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a dedicated Shift Leader to oversee store operations and ensure an exceptional customer experience. In this role, you'll manage your shifts, guide a team, and maintain store standards while fostering an inclusive and cooperative work environment. The position offers a competitive pay rate starting from £14.76 per hour, with additional benefits including flexible working options, employee discounts, and a supportive workplace culture.

Benefits

20 days holiday plus personal day

10% employee discount

Access to wellbeing services

Life cover and pension contributions

Uniform provided

Qualifications

• Must be 18 years or older to apply.
• Clear communicator comfortable with using various methods.
• Ability to motivate and inspire a team.

Responsibilities

• Manage store operations during duty shifts.
• Deliver excellent customer service and ensure team wellbeing.
• Oversee the store and make decisions in the manager's absence.

Skills

Customer service

Leadership

Communication

Decision-making

Teamwork

Job description

Overview

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

Responsibilities

• Work in a fast‑paced retail environment, with a variety of products.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
• Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop.
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
• Lead from the front, and set a great example for your colleagues in everything you do.
• Coordinate the store team to deliver an easy, fuss‑free shopping experience for customers.
• Support your colleagues, ensuring they deliver daily priorities and take regular breaks.
• Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone’s safety.
• Be the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Keep the store always clean, tidy, and well‑presented.
• Support managers to coordinate seasonal, community and charity events.
• Contribute to a great team atmosphere, that’s inclusive of everyone.
• Provide great customer service by listening to our customers and putting them first in everything you do.
• Keep the team well‑informed and up to speed on any communications, changes, or updates.
• Stay knowledgeable about store performance, and look for ways to improve and simplify operations.
• Coordinate store improvements, and remove any obstacles that might be getting in the way of great service.
• Follow health and safety routines and procedures, and ensure colleagues do the same.
• Recognise and celebrate colleagues within the team who are providing great service.

Qualifications & Requirements

• Must be 18 years or older to apply.
• Be a great role model, always giving thoughtful customer service that ensures every customer’s needs are met.
• Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
• Be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date.
• Be comfortable taking the lead and overseeing the store in the absence of your manager.
• Be a good decision‑maker, flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
• Be motivating, so you can inspire your team to deliver beyond expectations.
• Be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.

Compensation

Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week, but you can also request fewer hours (to a minimum of 12).

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at pay‑day weekends: save up to £2,000 a year with your Colleague Clubcard.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5 %.
• Choose benefits that suit you, from discounts and shares to cycle‑to‑work schemes.
• Uniform provided and policies to support you for all of life’s moments, big and small.

Diversity, Equity & Inclusion

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We’re a place where everyone’s welcome and we welcome chats about flexible working. We’re supportive during life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else.

Our Vision

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.” Serving means more than a transactional relationship; it means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Equality & Opportunity

We provide equal opportunities and ensure that no applicant is discriminated on the basis of age, race, gender, sexual orientation, disability, religion or belief.