Tesco Colleague Nights - Rainham Extra

Tesco PLC; City Of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading grocery retailer in London seeks enthusiastic individuals for a customer service role. You will engage with customers, provide top-notch service, and help maintain store standards. The position offers flexibility with shifts and a chance to be part of a dynamic team. Candidates must be over 18 and have a genuine interest in customer service. Competitive pay rates apply.

Qualifications

• Must be over 18 to apply.
• Knowledge and passion for customer service.
• Ability to work flexibly across store areas.

Responsibilities

• Deliver great service and greet customers with a smile.
• Build rapport with customers for a great shopping experience.
• Work well within a team and communicate openly.

Skills

Customer service skills

Interpersonal skills

Teamwork

Decision making

Job description

Rainham, RM13 9YZ
Contract Availability Window: Tue 22:00:00 – 07:00:00; Wed 22:00:00 – 07:00:00.

Our Tesco colleague rate of pay starts from £12.45 per hour; this increases to £13.66 for stores inside the M25. For all hours worked between midnight and 6am you will receive an additional night premium of £2.35 per hour worked. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Responsibilities

• A passion for delivering great service, greeting customers with a smile, and serving them with pride
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
• To take the initiative and make decisions that are right for our customers
• Work well within a team and communicate openly with others
• Build relationships with colleagues to create a team spirit, having fun and celebrating success
• Be at work on time, well presented and ready to be a brand ambassador
• Being a colleague in one of our stores means that you will help to serve our shoppers better every day
• You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you
• Working across the store in our service, picking and replenishment areas where required
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly
• Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere
• Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit
• Handling products with care to maintain quality and ensure they reach customers in the best condition
• Being myself, living our values, making everyone feel welcome and always following our policies
• At times, you may be required to accept deliveries into the store

Requirements

• PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.
• Knowledge and passion for customer service and product/store knowledge
• Ability to work across store areas including service, picking and replenishment
• Willingness to work flexible hours to meet business needs