Tesco Colleague Nights - Musselburgh Extra

Tesco; Scotland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retail company in Scotland is seeking Customer Service Colleagues to provide exceptional service. You will greet customers, assist with inquiries, and promote a positive shopping experience. Ideal candidates have a passion for service, teamwork skills, and are well-presented. This role offers a starting pay of £12.45 per hour with opportunities for flexible hours and benefits such as 20 holiday days, life cover, and discounts.

Benefits

20 days holiday rising to 22

Flexible working

Discounts through Colleague Clubcard

Access to wellbeing services

Employee pension with matching contributions

Qualifications

• A passion for delivering great service and greeting customers warmly.
• Ability to build rapport and ensure customers leave satisfied.
• Be punctual, well presented, and act as a brand ambassador.

Responsibilities

• Know your customers and serve them with passion and pride.
• Be knowledgeable about products and services in the store.
• Participate in seasonal, community, and charity events.

Skills

Customer service

Teamwork

Communication

Initiative

Job description

Overview

Tesco UK • East Lothian • Permanent • Apply by 01-Oct-2025

Availability Window — Days and times when we would like you to be available to work. Typical shifts run from 22:00 to 06:30, with variations by day as required. We will schedule your contracted hours within these times and provide 3 weeks' notice of shifts. We are open to flexible availability if your times align closely with the advertised windows.

Pay — Our Tesco Colleague rate starts from £12.45 per hour, rising to £13.66 for stores inside the M25. For hours worked between midnight and 06:00, an additional night premium of £2.35 per hour applies. Additional payments may depend on location.

Hours — It is our policy to offer new colleagues a minimum of 16 guaranteed hours per week. If you would like to work fewer hours (to a minimum of 12), we have opportunities available and would love to hear from you.

Note — You must be over 18 to apply for this role.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Discounts through the Colleague Clubcard (up to 15% during pay day weekends, plus family sharing)
• Access to free wellbeing services and resources
• Life cover of five times pay and an employer pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts, shares, and cycle-to-work schemes
• Uniform provided and policies to support you in life events
• Access to colleague networks for diverse backgrounds
• Additional information about available benefits

Responsibilities

• Know your customers and serve them with passion and pride
• Be knowledgeable about products and services in the store
• Work across service, picking, and replenishment areas as required
• Apply training to work safely, effectively, and deliver excellent service
• Make decisions that meet customer needs and deliver timely service
• Participate in seasonal, community, and charity events
• Be aware of store performance and contribute to service, sales, waste reduction, and profitability
• Handle products with care to maintain quality
• Represent Tesco values, be welcoming, and follow policies
• Occasionally assist with deliveries into the store

Requirements

• A passion for delivering great service and greeting customers warmly
• Ability to build rapport and ensure customers leave satisfied
• Take initiative and make customer-centered decisions
• Work well in a team and communicate openly
• Build relationships with colleagues to create a positive team spirit
• Be punctual, well presented, and act as a brand ambassador

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is to serve customers, communities, and the planet a little better every day, acting as a responsible and sustainable business for all stakeholders.

Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and welcome. We are a place where Everyone's Welcome. We support flexible working and understand life can involve caregiving, retirement, parenthood, or other moments. Talk to us about how we can support during your application.

We are proud to be Disability Confident Leader and committed to an accessible recruitment process. For accessibility information, please contact us during your application.

Please note: Tesco will recruit individuals who have passed the school leaver's age. For more information about school leaver age in your country, please read the guidance. We can only accept candidates over 18 if the role requires working before 06:15 or after 21:45, or involves working in departments such as warehouse, beverages, counters, bakery, or driving roles. In periods of high applicant volumes, some roles may close earlier than the end date advertised. We will offer feedback to candidates who attend interviews.

For more information about us, please visit www.tescoplc.com