Tesco Colleague - Customer Service Desk - Amersham Superstore

Tesco PLC; Bury End; On-site; GBP 35,000; Full time

Job summary

A large retail company in the United Kingdom seeks a dedicated colleague to provide exceptional customer service in its stores. Responsibilities include knowing customers, handling complaints, and ensuring product quality, while promoting a friendly atmosphere. Candidates should be flexible, punctual, and willing to learn as part of a diverse team. The role offers a competitive pay rate starting at £12.45 per hour with opportunities for progression and varying hours to suit your lifestyle.

Qualifications

• Be at work on time, well presented, and ready to be a brand ambassador.
• Ability to build rapport with customers ensuring a great shopping experience.
• Flexibility and initiative to make decisions for customer satisfaction.

Responsibilities

• Provide great natural service and know customers well.
• Deal with customer complaints professionally to ensure satisfaction.
• Communicate clearly with team members and management.
• Handle products carefully to maintain quality.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem-solving

Job description

Responsibilities

• Knowing your customers and serving them with passion and pride; giving great natural service.
• Passionate and knowledgeable about the products and services within my store.
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
• Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
• Accurately recording any customer details and treating this information confidentially.
• Carrying out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
• Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.
• Accurately recording and processing returned items from customers.
• Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
• Controlling keys that may be stored at the desk correctly.
• Liaising with Shift Leaders, Managers and Security, communicating clearly.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Working across the store in our service, picking and replenishment areas where required.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being yourself, living our values, making everyone feel welcome and always following our policies.
• A passion for delivering great service, greeting customers with a smile, and serving them with pride
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
• To take the initiative and make decisions that are right for our customers
• Work well within a team and communicate openly with others
• Build relationships with colleagues to create a team spirit, having fun and celebrating success

Qualifications & Job Description

• Be at work on time, well presented and ready to be a brand ambassador

  It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.

• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

  £34,917 per year - estimated ?

• Full time NEW Availability Window Days From time To time Tue 14:00:00 19:00:00 Fri 14:15:00 21:15:00 Sat 14:15:00 21:15:00

  Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25.  Additional payments may also apply depending on location.  It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.