Tesco Colleague - Basildon Langdon Hills Superstore

Tesco PLC; Greater London; Hybrid; GBP 41,000; Full time

Job summary

A leading supermarket chain in Greater London is seeking enthusiastic individuals to join as store colleagues. This role focuses on delivering exceptional customer service, helping shoppers feel welcomed and valued. Candidates should be willing to work flexible hours, with a pay rate starting from £12.45 per hour, increasing for stores within the M25. The ideal individuals will thrive in a team environment and embrace various responsibilities that contribute to store operations.

Qualifications

• Experience in delivering great customer service.
• Ability to initiate and make decisions for customer satisfaction.
• Passionate and knowledgeable about products and services.

Responsibilities

• Greet customers and serve them with pride.
• Build rapport to enhance the shopping experience.
• Work across the store to assist in service and replenishment.
• Participate in community events and create an inclusive atmosphere.

Skills

Customer service

Teamwork

Communication

Initiative

Rapport building

Job description

• A passion for delivering great service, greeting customers with a smile, and serving them with pride
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
• To take the initiative and make decisions that are right for our customers
• Work well within a team and communicate openly with others
• Build relationships with colleagues to create a team spirit, having fun and celebrating success
• Be at work on time, well presented and ready to be a brand ambassador
• It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that is one of the things that makes it so exciting.
• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
• Knowing your customers and serving them with passion and pride; giving great natural service.
• Passionate and knowledgeable about the products and services within my store.
• Working across the store in our service, picking and replenishment areas where required.
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
• Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• At times, you may be required to accept deliveries into the store
• £40,688 per year - estimated ?
• Contract NEW Availability Window Days From time To time
  Sun 09:00:00 17:00:00
  Mon 14:00:00 17:00:00
  Wed 10:00:00 15:00:00
  Sat 11:00:00 15:00:00
  Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.