Terminal Coordinator (Nights)

Freightliner; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major logistics operator in the UK is looking for a Terminal Coordinator (Nights) to manage customer service requests, ensure timely container movement, and participate in safety-focused projects. Ideal candidates should be detail-oriented team players with a strong customer service focus. The role offers a competitive salary and benefits, including career development opportunities and a robust pension scheme.

Benefits

Competitive Salary & Benefits

Career Development and progression

Award-Winning Safety Culture

Generous family-friendly provisions

Employee well-being and support

Responsibilities

• Handle incoming and outgoing customer service requests.
• Get involved in various projects while prioritizing health and safety.
• Complete administration for yard and shunting services.
• Prepare reports for customers detailing stock and repair information.
• Plan & issue shunts to ensure timely container movement.

Skills

Attention to detail

Strong team player

Customer service focus

Knowledge of container ISO standards

Job description

Overview

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Job details

Job title: Terminal Coordinator (Nights)

Location: London Gateway (Stanford-le-Hope)

Position Type: Permanent, full-time

Hours of work: 50 hours per week, night shift

Responsibilities

• As a Terminal Coordinator you will be responsible for dealing with incoming and outgoing customer service requests, including but not limited to; depot related queries, shunt planning and delivery, Reefer related enquiries, bonded storage requests.
• You will also have the opportunity to get involved in a variety of projects, all while sharing our culture and belief of health and safety being the number one priority.
• Handle all customer queries, including communications with shipping lines and customer claims (in collaboration with team).
• Complete administration for yard and shunting services.
• Prepare reports for customers detailing stock and repair information.
• Plan & issue shunts to ensure all containers move within the relevant time frame.
• Process Bonded requests in and out of the depot.
• Control internal tug access within the Gate Management System / VBS for Freightliner and external bodies, ensuring all shunts are completed as per plan.
• Liaise with senior managers to plan VBS slots and to action their instructions.
• Plan and book VBS for both Pentalver and Port movements, ensuring no missed bookings.
• Plan, action, and deliver all Reefer related queries, liaising with Terminal MSO to plan reefer settings & Genset releases.

Requirements

• Attention to detail.
• Strong team player.
• Demonstrate a strong customer service focus.
• Ideally have knowledge of container ISO standards.

Please note that due to the location of the site, it is only accessible by own transport.

Benefits & Why join us

• Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme and life insurance coverage from day 1.
• Career Development and progression: Regular training and career advancement opportunities, external courses, and in-house training sessions.
• Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
• Generous family friendly provision with enhanced maternity and paternity pay. We are proud to be Work180 endorsed employer.
• Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, discounts on gym memberships, vouchers, cycle to work, and more.

About us

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

At the core of all we do are our employees. Our commitment to you is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. We are eager to welcome driven and capable individuals to our award-winning team. Apply today to start your journey with us!

Please be advised that successful appointments are subject to a satisfactory DBS check.