Term-Time IT Support Engineer – Education Tech

European Electronique; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading managed IT service provider in the UK is seeking a Technical Support Specialist for a prestigious independent school in Reading, Berkshire. This term-time only role requires expertise in Microsoft operating systems and effective communication skills. The successful candidate will deliver first-line technical support to students and staff, ensuring high service levels and compliance with IT policies. A proactive approach and previous experience in the education sector are vital. Interested candidates should have a full right to work and be able to commute easily to the school.

Qualifications

• Good knowledge of Microsoft Desktop Operating Systems and applications.
• Understanding of TCP/IP, DNS, DHCP, and VLANs.
• At least two years’ experience in the education sector preferred.

Responsibilities

• Provide first-line technical support to staff and students.
• Ensure resolution of technical issues within SLA.
• Communicate incidents requiring third-party services.

Skills

Microsoft Desktop Operating Systems

Active Directory

Group Policy

TCP / IP

DNS

DHCP

VLANs

Ticket management systems

Customer service

Job description

A leading managed IT service provider in the UK is seeking a Technical Support Specialist for a prestigious independent school in Reading, Berkshire. This term-time only role requires expertise in Microsoft operating systems and effective communication skills. The successful candidate will deliver first-line technical support to students and staff, ensuring high service levels and compliance with IT policies. A proactive approach and previous experience in the education sector are vital. Interested candidates should have a full right to work and be able to commute easily to the school.