Tenant Voice Officer - Secondment/FTC 12 months

Flagship Group; Melton; On-site; GBP 30,000; Full time

Job summary

A social housing provider in Melton is seeking a passionate individual for a fixed-term role to engage with tenants and improve their experience. Responsibilities include handling tenant feedback, organizing community events, and resolving complaints. The ideal candidate should have excellent communication skills, a customer service focus, and be educated to GCSE level or equivalent. This role offers a competitive salary of £29,795.22 per annum, along with benefits, and the opportunity to help shape better communities.

Benefits

Competitive salary

Benefits package

Qualifications

• Experience in a customer-facing role managing complaints and building relationships.
• Passion for delivering outstanding customer service.
• Creative and proactive in engaging customers.

Responsibilities

• Engage with tenants and listen to their views.
• Collaborate across teams for improved tenant experience.
• Organize community initiatives and engagement activities.
• Resolve tenant complaints fairly and swiftly.
• Acknowledge MP and Housing Ombudsman enquiries.

Skills

Customer service skills

Communication skills

Organizational skills

Attention to detail

Education

GCSE level or equivalent

Job description

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Bromford Flagship, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

This role is a fixed term role for 12 months, working 37 hrs per week, Monday-Friday from our office in Riduna Park, Melton.

What you will be doing:

• Drive forward our tenant voice framework by engaging with tenants and listening to their views.
• Work collaboratively across teams to make the tenant experience easy, empathetic, and low effort.
• Organise and attend community initiatives and engagement activities.
• Own and resolve tenant complaints fairly and swiftly, ensuring accurate records.
• Acknowledge and distribute MP and Housing Ombudsman enquiries promptly.

Our ideal candidate would have experience in a customer-facing role, handling complaints and building relationships. Show passion for delivering outstanding customer service and understanding customer needs. Someone who is highly organised with excellent communication skills and attention to detail. Along with having a creative and proactive in finding new ways to engage customers and educated to GCSE level or equivalent.

For additional job details, please review the Part I Play.

In return for your hard work, we offer a competitive salary of £29,795.22 per annum and a benefits package. Click here to see more about our benefits. You will gain enhanced communication and influencing skills. Have opportunities to build relationships across the housing sector and help shape better communities.

If you are shortlisted, you will be contacted within 14 days. Please be sure to check your spam/junk mail. The closing date for this role is 5th of January.

About Us
Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply nowto help create communities where people can put down roots, feel secure, and thrive.