Tenant Liaison Officer

Sustainable Building Services; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading sustainable building firm seeks a Tenant Liaison Officer to support residents before, during, and after construction works. Responsibilities include managing resident relationships, ensuring data privacy, and coordinating access arrangements. Candidates should have at least a year of customer-facing experience in construction, a full UK driving licence, and effective communication skills. This position offers a salary of £27,000 plus a car allowance, along with benefits like enhanced pension contributions and healthcare plans.

Benefits

Enhanced pension contributions

Employer paid Healthcare Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Qualifications

• Minimum of 1 year working in a customer-facing role within the construction industry.
• Full UK Driving licence.
• Understanding of H&S regulations and working practices relating to construction sites.

Responsibilities

• Consult and support residents prior to, during and after works to their homes.
• Identify vulnerable tenants and any additional needs that might need accommodated.
• Manage the customer/resident journey whilst following the client and company engagement procedures.

Skills

Customer service skills

Strong communication skills

Organisational skills

Education

GCSE's and above or equivalent qualification

Job description

Tenant Liaison Officer

Location: Harrow, HA7 1BU

Salary: £27,000 with a car allowance of £3,000 pa

Contract: Full time, permanent

Hours of Work: 8am - 5pm Mon - Thurs, 8am - 4.30pm Friday

Benefits

• Enhanced pension contributions
• Employer paid Healthcare Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme and support for CPD

About the Company

Sustainable Building Services is one of the UK's largest providers of residential retrofitting for decarbonisation. Whether it's social housing or private homes, we're dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low‑carbon technology. Each year, our work enhances the health, comfort, and well‑being of thousands of households. We're also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we're making strides toward the UK's goal of reaching net‑zero emissions!

Responsibilities

• Consult and support residents prior to, during and after works to their homes.
• Identify vulnerable tenants and any additional needs that might need accommodated.
• Ensure all resident data is kept safe and secure in line with the company and client GDPR policies.
• Manage the customer/resident journey whilst following the client and company engagement procedures.
• Develop effective working relationships with residents, clients, sub‑contractors, site‑based personnel, local stakeholders, the local community, and the Customer Care department.
• Carry out choice events, consultation events and individual consultation with residents regarding future work.
• Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Agree access arrangements with the resident and book appointments to enable the work to their home.

Qualifications

• Minimum of 1 year working in a customer facing role within the construction industry.
• Full UK Driving licence.
• GCSE's and above, or equivalent qualification.
• Ability to efficiently organise a fluctuating workload.
• Customer service skills alongside strong and effective communication skills.
• Understanding of H&S regulations and working practices relating to construction sites.

Nice to Have

• Basic understanding of retrofit.

Our Commitment to You

We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.

Apply Now

Ready to make a difference one home at a time. Apply now and help us lead the way in sustainable building and energy efficiency!