Tenancy Sustainment Officer

We Manage Jobs(WMJobs); Tamworth; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A local government authority in Tamworth seeks a dedicated Tenancy Sustainment Officer. You will support tenants in sustaining their tenancies, oversee estates, and manage tenancy change requests in a hybrid work environment. Strong communication skills and experience in housing or related fields are essential. The role includes home visits and engagement with tenants, contributing significantly to community well-being. Flexible working and generous holidays are part of the benefits.

Benefits

Non‑contributory health scheme

Local Government pension scheme

Generous holiday entitlement

Discounted gym membership

Payment of professional fees (where applicable)

Qualifications

• Prior experience in housing or a related sector.

Responsibilities

• Oversee estates.
• Support tenants to sustain their tenancies.
• Process tenancy change requests.
• Conduct flexible fixed tenancy reviews.
• Address tenancy breaches.
• Prepare for court proceedings.
• Carry out home visits.
• Act as a council representative at multi‑agency meetings.
• Provide signposting for referrals.
• Participate in tenant engagement activities.

Skills

Strong communication skills

Proactive attitude

Robust IT skills

Ability to manage a busy workload with competing priorities

Ability to work independently and collaboratively

Job description

Tamworth Borough Council – Housing – Tenancy Sustainment Officer

Salary: £31,022 – £33,699 per annum plus essential car user allowance.

Contract: Hybrid, 37 hours per week, temporary until 4 January 2027.

Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with a growing population of over 77,000 people, a great place to live, work, study and visit.

In addition to all that Tamworth already has to offer, exciting times are ahead as we embark on a period of significant transformation with multi‑million‑pound projects such as the Future High Street Fund development.

Working for Tamworth Borough Council is more than just a job – it’s about making life better for the people who live and work here. We recognise that every staff member is key to delivering our aims and objectives.

The Tenancy Sustainment team is looking to appoint an enthusiastic and dedicated Tenancy Sustainment Officer.

• Oversee estates
• Support tenants to sustain their tenancies
• Process tenancy change requests
• Conduct flexible fixed tenancy reviews
• Address tenancy breaches
• Prepare for court proceedings
• Carry out home visits
• Act as a council representative at multi‑agency meetings
• Provide signposting for referrals
• Participate in tenant engagement activities

• Prior experience in housing or a related sector
• Robust IT skills
• Proactive attitude
• Ability to work independently and collaboratively
• Strong communication skills
• Ability to manage a busy workload with competing priorities

This is a hybrid working contract; some duties are carried out at home and some on site. Site attendance will constitute more than 40% of the available working time.

• Flexible working
• Non‑contributory health scheme
• Local Government pension scheme
• Generous holiday entitlement
• Discounted gym membership
• Payment of professional fees (where applicable)

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

For an informal discussion about the role please contact Whonikqua Donaldson, Estate and Tenancy Manager, on 07800 677 322.

To apply, visit Tamworth BC Jobs.

Late applications and/or CVs will not be accepted. Agencies need not apply.

If you have any queries about the recruitment process, contact [e-mail].

Closing date: 11 January 2026

Interviews week commencing 19 January 2026

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.