Tenancy Manager

Estate Agency Recruiters; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A well-established London Estate Agency is seeking a Tenancy Manager to ensure smooth operations of lettings in Hampstead. The role involves responsibility for referencing, invoicing, and tenant compliance. Candidates should have experience in estate agency and excellent negotiation skills. This full-time role offers a salary between £28,000 and £35,000 depending on experience and is office-based. The ideal candidate must live within easy commuting distance of Hampstead.

Qualifications

• Experience in estate agency or lettings, with understanding of the lettings process.
• Patient, positive, problem-solving mindset.
• Must live within easy commuting distance of Hampstead.

Responsibilities

• Manage referencing, invoicing, and related documentation for Move-Ins.
• Negotiate new rents and prepare updated ASTs for Renewals.
• Conduct AML checks on landlords and tenants.

Skills

Attention to detail

Organizational skills

Communication skills

Negotiation skills

Problem-solving mindset

Team player

IT literacy

Job description

TENANCY MANAGER / LETTINGS ADMINISTRATOR – HAMPSTEAD

Tenancy Manager

Location: NW3 (Office‑based)

Hours: Monday to Friday, 9:00 am – 6:00 pm (1 hour lunch)

Salary: £28,000 – £35,000 dependant on experience

About the Role

I am recruiting on behalf of my client, a well‑established London Estate Agency at their Property Management centre near Hampstead. They are committed to providing a seamless property experience for both landlords and tenants, offering professional, personalised service and staying ahead of lettings legislation. As Tenancy Manager, you will be a key part of a supportive, proactive team, helping to ensure tenancies run smoothly and efficiently.

Key Responsibilities

• Move-Ins: Manage referencing, invoicing, Assured Shorthold Tenancies (ASTs), inventories, deposits, and all related documentation.
• Renewals: Negotiate new rents, prepare updated ASTs, and issue invoices.
• Compliance: Conduct AML checks on landlords and tenants; manage rent guarantees and insurance for both.
• Right to Rent Checks: Ensure all tenants meet legal requirements.
• Landlord & Tenant Support: Act as first point of contact for queries, ensuring positive relationships and smooth processes.
• Team Support: Cover for the Property Manager when necessary (repairs, maintenance follow‑ups); answer calls.

Candidate Qualities

• Experience in estate agency or lettings, with a solid understanding of the lettings process.
• High attention to detail with excellent organisational skills.
• Strong communication and negotiation skills; able to deal professionally with landlords, tenants, contractors, and colleagues.
• Patient, positive, problem‑solving mindset; friendly and calm under pressure.
• Team player, proactive and collaborative.
• IT literate and quick to learn new systems.
• Knowledge of upcoming lettings legislation changes.
• Must live within easy commuting distance of Hampstead.

Requirements

• Full‑time, Monday to Friday, office‑based.
• Car/driving licence not necessary.