Temporary Student Enquiries Assistant

University of the West of England; Bristol; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading higher education institution in Bristol is seeking a part-time library assistant to deliver excellent customer service and support students at the Glenside Library. This role involves providing information, managing student inquiries, and performing administrative tasks. Candidates should be passionate about customer service and willing to work 10 hours per week until May. Join a vibrant team dedicated to providing high-quality support in an inclusive environment that values diversity.

Benefits

Generous annual leave

Career development opportunities

Inclusive recruitment practices

Qualifications

• Passionate about delivering great customer service.
• Keen to learn and align with UWE values.

Responsibilities

• Provide information and signposting to students.
• Commit to 10 hours weekly from January to May.
• Perform manual tasks such as sorting and shelving books.

Skills

Customer service

Collaboration

Problem-solving

Job description

About This Role

Are you a UWE student looking for part time work while studying? Want to gain skills employers want in a supportive working environment? If so, come and join the friendly UWE library team! In this role you would work as part of the team at the Glenside Library helpdesk to provide high-quality customer service to our users.

This is an excellent opportunity to develop your skills in customer service and to gain experience of working within a busy team. Based in the Library Services’ Learning Services team, you will spend a significant amount of time working at the library service desk at the Glenside Library, helping students as well as getting involved in some administrative tasks such as fetching reserved books.

Responsibilities

• Working on a front-facing desk, or within the library, providing students with information about our services and signposting as appropriate, this is a significant part of the role.
• You must be able to commit to working 10 hours every week from your start date in January until the end of May.
• Some manual tasks such as taking returned books from our self-service kiosks, sorting books on trolleys, shelving books, filling printers with paper.

About You

If you are passionate about delivering great customer service, you’re keen to learn, and you align with our values we’d love to hear from you!

Our UWE values are:

• Ambitious: In this role that means being able to listen to customers and ask questions to understand what they really need as well as being proactive, perhaps by approaching someone who looks lost and offering help or acting on something that you notice needs to be done.
• Collaborative: In this role that means being helpful and communicating well with your colleagues to ensure you’re playing your part in working together to provide a great service.
• Inclusive: In this role that means being welcoming, connecting with customers and colleagues and understanding that people come to our service with a range of experiences and perspectives.
• Innovative: In this role that means helping us understand a student perspective, by sharing your experiences to help us improve things.
• Enterprising: In this role this means being open to change, trying things out and adapting to feedback. Having a positive attitude towards the role and our customers.

Where is this role based?

This post is based at our picturesque Glenside Campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the Southwest with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community. We are proud to be part of a vibrant, multicultural city that celebrates diversity; we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision‑making and problem‑solving.

Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.

We particularly encourage applications from students who are likely to be underrepresented. This includes students from Black, Asian, and Minority Ethnic heritages, disabled students including neurodiverse students, mature students, LGBTQIA+ students, first in family to go to university students, postgraduate students, student parents, student carers, and students who access UWE Cares.

We have a number of inclusive recruitment practices – please get in touch if you would, for example, like to discuss different formats to submit your application or adjustments to your interview. We operate a Guaranteed Interview Scheme through our Disability Confident accreditation, which offers a guaranteed interview to disabled applicants who fully meet the essential criteria of a role.

All appointments are made strictly on individual merit.

Further information

If you would like to speak to us to find out more about this role, please speak to a member of staff at the library helpdesk or contact us via [e-mail]

This is a part-time, fixed-term post until June 2025, working 10 hours per week. UWE Bristol is a campus-based University, and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. A major part of this role requires you to be on campus to work in person at the helpdesk therefore this role is campus based for all of your time.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK. Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable. Please note that UWE does not cover any visa or health surcharge costs.

Advice to applicants

We’d love to hear from you - if you are excited about joining us at UWE, please complete our application form as soon as possible.

Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description and include specific examples wherever possible.

Once we have completed shortlisting, we will let you know the outcome of your application by email, so please check your inbox for updates.