Temporary Customer Service Administrator

Office Angels; Hull Bridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A respected Housing Association seeks a Temporary Customer Service Administrator in Hull Bridge. You will provide essential support, handle customer enquiries, and assist with administrative tasks. Ideal candidates will have strong communication and multitasking skills. This is a 9-month contract offering competitive pay of £12.60 per hour plus benefits.

Benefits

Weekly Pay

28 days annual leave minimum

Access to free eyecare vouchers

Perks at work and discount schemes

Qualifications

• Previous experience in a Customer Support/Administrative role.

Responsibilities

• Resolve customer enquiries at the first point of contact.
• Provide internal administrative support including reception duties.
• Handle all incoming calls from customers.

Skills

Excellent communication skills

IT literate – all Microsoft packages including Excel

Ability to multi-task

Empathy when speaking with customers

Job description

Overview

Are you a well-organised, confident, and proactive individual with a passion for helping others? Our client, a respected Housing Association, seeks a Temporary Customer Service Administrator to support their warm and welcoming team. This is a fantastic opportunity to apply your customer service and administrative expertise in a role that directly contributes to improving lives within the community. If you're ready to make a meaningful impact while working in a supportive environment, we'd love to hear from you.

Role

Temporary Customer Service Administrator

Contract

Contract Length: 9 months

Start Date

Start Date: ASAP

Pay

Pay: £12.60 per hour + Holiday Pay + Office Angels Benefits

Hours

Hours: Monday - Thursday 9am - 5pm with half an hour for lunch, and Friday 9am - 4.30pm with half an hour for lunch.

Location

Location: Hull- HU3 (Free Parking On-site)

What you\'ll do

The Customer Services Officer will work as part of a team and will attempt to resolve all customer enquiries at the first point of contact wherever possible. They will provide an internal administrative support including reception duties and hospitality function.

What You\'ll Do

• Handling all incoming calls from customers/reception duties
• Receiving, recording, and distributing messages in an accurate and timely manner
• Assess and resolve enquiries, requests, and complaints at the first point of contact, wherever possible
• Take and process repair calls including contacting approved contractors to progress the repair works
• Support with various administrative tasks including logging and processing TV licence requests
• Record, maintain and update information using relevant systems to ensure accuracy and efficiency
• Welcoming visitors and cash handling
• Organise and service meetings and events, assembling relevant information and documents
• Monitor and order office supplies as required

What\'s We're Looking For

• Previous experience in a Customer Support/Administrative role
• Excellent communication skills
• Ability to multi-task and have empathy when speaking with customers
• IT literate – all Microsoft packages including Excel and internal CRM systems

Benefits

Benefits of becoming an Office Angels Temp (THE BEST BENEFITS IN THE MARKET):

• Weekly Pay - Pay day is a Friday!
• 28 days annual leave minimum
• First opportunity to see permanent positions
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets can be completed on mobile devices
• Perks at work and discount schemes

If this position sounds like something you are interested in if you are able to commit to a long term assignment, please do apply today with your most updated CV!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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