Temporary customer service administrator

Michael Page (UK); City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-regarded organization in business services is seeking a temporary customer service representative to respond to customer queries and handle complaints in Croydon. Strong communication and problem-solving skills are essential. The position offers flexibility in work hours and the potential for future opportunities within the organization based on performance.

Benefits

Flexible work hours

Opportunities for future roles

Qualifications

• Previous experience in a customer-facing role in the business services industry.
• The ability to work effectively in a fast-paced environment.
• A positive attitude and a commitment to providing excellent service.

Responsibilities

• Respond to customer queries via email and phone.
• Handle complaints professionally and escalate issues if necessary.
• Maintain accurate customer records.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Organised approach

Tools

Customer service software

Job description

Overview

• Immediate start
• Established business

About Our Client

The employer is a well-regarded organisation in the business services sector, known for its commitment to quality and operational excellence. As a small-sized company, they offer a focused and collaborative work environment.

Job Description

• Respond to customer queries via email, phone, and other communication channels promptly.
• Handle complaints with professionalism and escalate issues where necessary.
• Maintain accurate customer records and update databases as required.
• Provide detailed information about products or services to customers.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Assist with administrative tasks related to customer service operations.
• Contribute to improving customer satisfaction by suggesting process enhancements.
• Ensure compliance with company policies and procedures during all interactions.

The Successful Applicant

A successful temporary customer service representative should have:

• Previous experience in a customer-facing role, ideally within the business services industry.
• Strong communication and problem-solving skills.
• Proficiency in using customer service software and databases.
• An organised approach with attention to detail.
• The ability to work effectively in a fast-paced environment in Croydon.
• A positive attitude and a commitment to providing excellent service.

What's on Offer

• Temporary contract offering flexibility in work hours.
• Opportunities to gain experience in the business services sector.
• A collaborative and supportive working environment in Croydon.
• Potential for future opportunities within the organisation based on performance.

If you are ready to bring your customer service skills to this temporary opportunity, we encourage you to apply today!