Temporary Accommodation Decant Officer, Local Authority Housing, Central London

Pertemps; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency seeks a Temporary Accommodation Decant Officer in Central London. The role involves managing temporary accommodation processes, ensuring residents are treated with care and efficiency. Candidates should have experience in Local Authority Housing and the ability to address queries empathetically. This contract position offers a pay rate of £25.83 per hour.

Benefits

Dedicated consultant

Easy online registration process

Referral schemes and incentives

Ongoing compliance management

Prompt and reliable payroll

Qualifications

• Experience in a similar role within a Local Authority Housing Department.
• Ability to manage queries and maintain accurate records.
• Familiarity with housing systems and spreadsheets.

Responsibilities

• Accurately record and case manage all queries received.
• Update housing systems and spreadsheets as required.
• Communicate effectively via telephone and email.

Skills

Empathy

Effective communication

Proactive problem-solving

Job description

Temporary Accommodation Decant Officer, Local Authority Housing, Central London
Pay rate £25.83 per hour
Contract role, Local Authority Housing Services

Pertemps are recruiting for an experienced Temporary Accommodation Decant Officer in the Central London area. You will need to have worked in a similar role within a Local Authority Housing Department, ideally in temporary accommodation or homelessness.

Westminster City Council is seeking a proactive and empathetic Temporary Accommodation Decant Officer to support our housing services team. This role is pivotal in ensuring that residents in temporary accommodation are managed with care, efficiency, and dignity during decant processes. You will be responsible for managing queries, maintaining accurate records, and ensuring temporary accommodation is matched appropriately to individual needs.

Key Responsibilities

• Accurately record and case manage all queries received.
• Update housing systems and spreadsheets as required. Independently drive workstreams and resolve issues proactively.
• Communicate empathetically and effectively via telephone, email, and other channels.
• Assess and match types of temporary accommodation to customer needs, ensuring suitability and efficient utilisation.
• Collaborate with internal teams and external partners to support decant processes.

Please get in touch for more information.

This is an agency post and Pertemps can offer you:

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to
• An easy registration process (all done online)
• Referral schemes and incentives
• Ongoing compliance managed for you
• Prompt and reliable payroll and lots more.

Please contact Graham Leatham on 07484 513909 or email [e-mail] for more information.

We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.