Teller I - Harford County

APGFCU; Forest Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused credit union in Forest Hill is seeking a dedicated Teller to manage member transactions and provide excellent customer service. Responsibilities include processing transactions, balancing daily activities, and promoting credit union products. The ideal candidate should have customer service experience and be comfortable in a fast-paced environment. Compensation ranges from $15.65 to $23.67 per hour with comprehensive benefits provided.

Benefits

Comprehensive medical and dental benefits

401(k) plan

Life and disability insurance

Flexible spending account

Employee assistance program

Educational assistance

Paid holidays and annual leave

Qualifications

• Minimum six months customer service experience required.
• Six months of cash handling experience preferred.
• Knowledge of financial institution procedures preferred.

Responsibilities

• Process member transactions accurately and efficiently.
• Greet members and handle transactions according to procedures.
• Balance daily activities and verify transactions before disbursement.
• Develop knowledge of credit union products and services.

Skills

Customer service skills

Cash handling

Interpersonal skills

Organization

Oral communication

Education

High School Diploma or equivalent

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES

Daily Teller Duties:

• Process a variety of member transactions accurately and efficiently in adherence to credit union policies and regulations such as cashing checks, processing deposits and withdrawals, bond redemption, loan payments, cash advances, transfers and issuing monetary instruments. Set up cash machines and supplies for daily operations.
• Professionally and courteously greet members and process member transactions in accordance with established credit union procedures and within cash and check authority limits.
• Enter member transactions into software applications and handle member transactions accurately and within defined limits of Teller Performance Standards, including performance expectations, accuracy guidelines, and check & transaction authority limits.
• Accurately perform transactions and balance daily activities, including verifying all work before disbursing to member, reviewing transaction data to avoid posting inaccurate transactions, using system in and out cash calculator to record transactions, communicating questions or problems experienced to supervisor in a timely manner, and adhering to operational policies and procedures.
• Perform teller and branch settlement activities, including processing night deposit transactions, verifying cash drawer, organizing work and completing appropriate tracking logs, reconciling fee and transaction entries, participating in branch end of day settlement process, and assisting in ATM settlement.
• Protect member sensitive information and identify potential elder abuse, counterfeit bills, fraudulent checks and other scams.

Sales Expectations:

• Develop and maintain current knowledge of credit union products and services and refer member to appropriate products, services, and/or credit union department or individual as appropriate for member interaction.
• Meet performance expectations measured outlined in our Teller Performance Standards.

Other:

• Perform other similar or related duties, as directed.
• Must have a flexible schedule, be able to work Saturday hours and travel to other branch locations.

ADDITIONAL

Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).

QUALIFICATIONS

Education: High School Diploma or equivalent.

Experience: Minimum six months customer service required; six months of cash handling preferred.

Knowledge, Skills, and Abilities: Knowledge of financial institution procedures preferred, basic principles of debits and credits, personal computer and software applications, and business office equipment, commercial mathematics and data entry. Requires good interpersonal, interaction, organization and oral communication skills. Must have the ability to work as part of a team and be comfortable in a multi-tasked, fast-paced environment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to lift coins or money bags. The employee must occasionally lift and / or move up to 30 pounds.

Compensation Information

Offers are based on experience and education.

$15.65 - $23.67 per hour

APGFCU provides comprehensive benefits such as medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.