Television Licence Field Officer

Capita plc; Sefton; On-site; GBP 36,000; Full time

Job summary

A leading service provider is seeking a Television Licence Field Officer to conduct door-to-door visits in the South East London area. This role requires excellent communication skills, a Full UK Driving Licence, and the ability to engage with customers on TV licence compliance. The position offers a competitive salary, company car or allowance, and various employee benefits. You will enjoy flexible working hours and opportunities for training and development.

Benefits

Company car or annual allowance

23 days holiday, rising to 29

Company-matched pension

Cycle to Work scheme

Voluntary benefits and discounts

Qualifications

• Physical mobility to visit multiple locations daily.
• Excellent communication skills are required.

Responsibilities

• Conduct door-to-door visits to properties.
• Make informed decisions based on customer reasoning.
• Record visit details and complete timesheets accurately.
• Explain and sell licence payment schemes.
• Attend court to give evidence when required.

Skills

Strong interpersonal skills

Excellent verbal and written English

Physical mobility

Education

Full UK Driving Licence

Job description

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the South East London area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

• £35,237 annual salary (including £3,587 London living allowance).

• Company car (personal use) or £3,700 annual car allowance paid monthly.

• Mileage allowance (paid in line with published HMRC rates) for mileage between visits, plus allowance from and to your home address each day.

• Working hours: 36.5‑hour week on a flexible shift pattern, with potential for a four‑day working week.

• Location: Home‑based, spending your shift visiting people in communities across the region. Ideally you will live in the SE3 postcode areas.

Core Responsibilities

• Conduct door‑to‑door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Take Records of Interview under caution.

What you’ll need to bring

• Full UK Driving Licence.
• Physical mobility, as you will be visiting multiple locations daily.
• Strong interpersonal and communication skills with excellent verbal and written English.
• Previous experience is not essential; backgrounds include customer service, retail, sales, ex‑Armed Forces, and security. Excellent communication skills are required.

What’s in it for you

• Competitive salary of £35,237 pa.
• Company car (personal use) or £3,700 annual car allowance.
• 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
• Opportunity to take a paid day out of the office to volunteer for our charity partners or a cause of your choice.
• Company‑matched pension, life assurance, a Cycle to Work scheme, 15 weeks fully paid maternity, adoption, and shared parental leave.
• Safe working measures, including body‑worn video cameras for all colleagues.
• Voluntary benefits such as discounts on retail, socialising, health & wellbeing, travel, and technology.
• Access to up to £500 of your salary before payday each month, plus budgeting and savings features.
• Access to our Employee Network Groups for diversity and inclusive learning.

You will receive four weeks of virtual classroom training and one‑to‑one training in your working location with experienced trainers, plus ongoing support from management and coaching teams to help you grow into a management role or wider business.

What we hope you’ll do next

Choose “Apply now” to fill out our short application.

We’re an equal opportunity and Disability Confident employer, recruiting and developing people based on merit and passion. We’ve committed to an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in another format or would like to discuss support, email Iqbal at [e-mail] or call 07784 237318.