Television Licence Field Officer

Capita plc; Kirkcaldy; Hybrid; GBP 32,000; Full time

Job summary

A leading service organization is seeking a Television Licence Field Officer for door-to-door visits in the Kirkcaldy area. You will help customers understand TV licence legislation and find suitable payment plans. Offering a competitive salary of £31,650, a company car for personal use, and extensive training. Ideal candidates will have strong communication skills and a full UK Driving Licence. Opportunities for personal development and various employee benefits await you.

Benefits

Company car with personal use

23 days' holiday rising to 29

Access to up to £500 of salary before payday

Qualifications

• Essential to have a full UK Driving Licence.
• Physical mobility to visit multiple locations daily.
• Excellent verbal and written English skills.

Responsibilities

• Conduct door-to-door visits to properties without a TV licence.
• Listen to customer reasoning and make informed decisions.
• Record visit details and complete daily timesheets.
• Explain and sell the benefits of licence payment schemes.
• Attend court to give evidence in prosecution cases.

Skills

Strong interpersonal and communication skills

Full UK Driving Licence

Ability to work flexibly

Job description

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Kirkcaldy area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

• £31,650.00 annual salary
• Company car which includes personal use
• Mileage allowance (paid in line with published HMRC rates). In addition to mileage completed between visits we also pay this allowance from and to your home address each day.
• Working hours: 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week
• Location: home-based, visiting people in communities across your region; ideally living in the KY postcode areas

Core Responsibilities

• Conduct door to door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Taking Records of Interview under caution.

What you'll need to bring

• It's essential that you have a full UK Driving Licence.
• You'll need to be physically mobile, as you'll be visiting multiple locations on a daily basis.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Similar previous experience is not essential; we welcome candidates from diverse backgrounds (customer service, retail, sales, ex-Armed Forces, security, etc.) with excellent communication skills.

What’s in it for you?

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.

• Competitive salary of £31,650.00 pa
• Company car which includes personal use
• 23 days' holiday (rising to 29) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave...and plenty more
• Safeguarding measures, including the provision of body worn video cameras for all colleagues
• Voluntary benefits designed to suit your lifestyle
• Access to up to £500 of your salary before payday each month, plus budgeting and savings features
• Access to our Employee Network Groups

You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with experienced trainers. Two weeks of virtual classroom training will cover the key aspects of your role to build a foundation for growth as a Visiting Officer.

The one-to-one field support will follow, further enhancing your knowledge and skill with hands-on exposure to customer interaction, using our technology, and following our processes and policies.

Our ongoing support includes a management and coaching team to help you grow and progress within the role or into management or wider business opportunities.

What we hope you'll do next

Choose 'Apply now' to fill out our short application so we can learn more about you.

We’re an equal opportunity and Disability Confident employer. If you need the job description or application form in an alternative format or require discussing adjustments or support, please email Iqbal at [e-mail] or call 07784 237318. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.