Telesales Team Leader

LWC Drinks; Porth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading beverage supplier in Porth is seeking a Telesales Team Leader to lead a dynamic team focused on delivering outstanding service and driving sales. The role involves managing customer relationships, processing orders, and maintaining high service levels. Ideal candidates will have excellent customer service skills and at least 2 years of sales experience. This position offers a full-time schedule with occasional weekend work.

Qualifications

• Minimum of 2 years previous selling experience required.

Responsibilities

• Lead and drive a team to provide the best service levels possible.
• Retain existing accounts and drive new sales.
• Manage high call volumes, including complaints and queries.
• Set clear targets and objectives for your team.

Skills

Excellent customer service skills

Proficiency in Microsoft Excel

Strong teamwork and organisational skills

Effective communication skills

Good product knowledge

Tools

Trinity system

Job description

Job Title: Telesales Team Leader
Reports to: Office Manager
Depot: LWC Glamorgan

Overview

To lead and drive a team to provide the best service levels possible, maintaining company standards and targets. The role involves retaining existing accounts, driving new sales, upselling specific products, and introducing new lines. Ensure the smooth running of the Telesales team by working closely with the Distribution Team and Account Managers. Responsibilities include processing customer orders, managing high call volumes (including complaints, queries, and orders), contacting potential customers, and arranging deliveries. The role also involves appointing, overseeing, and supervising the Online Ordering Champion and Cask Co-ordinator.

Main Duties

1. Set clear targets and objectives for your team.
2. Challenge underperformance and set specific action points.
3. Organise and initiate monthly Telesales drives.
4. Plan calls and target gaps in supply using relevant systems.
5. Provide weekly depot updates during regular trading meetings.
6. Proactively resolve customer issues through excellent customer service.
7. Promote the sale of LWC Drinks' own brand products.
8. Maintain strong relationships with account managers and management, assisting in acquiring new business and managing administrative tasks.
9. Build and maintain relationships with weekly telesales customers as a regular point of contact.

Knowledge and Experience

• Excellent customer service skills.
• Proficiency in Microsoft Excel for spreadsheets and records.
• Ability to use the Trinity system.
• Strong teamwork and organisational skills.
• Effective communication and relationship-building skills, with the ability to manage and prioritise tasks.
• Good product knowledge.
• Minimum of 2 years previous selling experience.

Additional Information

Working hours are Monday to Friday, 9 am to 5 pm, with occasional weekend work. The role is 37.5 hours per week.

LWC Drinks Ltd supplies licensed establishments with bar and sundry supplies. We are the fastest-growing privately owned drinks company in Britain, ranked 24th in the Sunday Times PWC Profit Track 100. Our goal is to provide industry-leading customer service. We employ over 1,500 people across 18 depots in the UK, with a Support Centre and Hub Distribution Centre based in Manchester.