Telesales Representative Apprenticeship

Remit Training; Nottingham; On-site; GBP 17,000 - 18,000; Full time

Job summary

A leading training provider in Nottingham is seeking a Telesales Apprentice to join their dynamic sales team. This role is ideal for individuals eager to develop strong sales and customer service skills in a fast-paced environment. Responsibilities include making outbound sales calls, building client relationships, assisting in lead generation, and collaborating with the team to reach sales targets. Comprehensive training will be provided, leading to a Level 3 Customer Service qualification and eligibility for professional membership.

Qualifications

• Motivated and ambitious individual willing to learn and develop sales skills.
• Experience working with customers is a plus.

Responsibilities

• Engage potential customers through outbound sales calls.
• Build and maintain relationships with clients.
• Assist in lead generation and sales reporting.
• Collaborate with team members to achieve targets.
• Receive training and development from experienced staff.

Skills

Sales skills

Customer service

Communication

Job description

Business Administration Level 3

Monday to Friday 08:00-17:00

£17,000-18,000.00 per annum

DSL is the UK’s leading provider of innovative pump-top promotions and convenience retail solutions. With over 40 years of experience, they help forecourts and convenience stores drive sales with high-impact, risk-free promotions. Their telesales team plays a crucial role in building strong customer relationships, driving sales, and ensuring that their products and services meet the needs of their clients.

They are looking for a motivated and ambitious Telesales Apprentice to join their dynamic sales team. This role is perfect for someone eager to develop strong sales and customer service skills while gaining valuable experience in a fast-paced environment.

As an Outbound Telephone Sales Advisor, you will work towards targets, bringing a professional and measured approach to your role.

What You’ll Be Doing

• Outbound Sales Calls: Engage with potential customers to promote and sell our products/services, and create new business opportunities.
• Customer Relationship Building: Develop and maintain positive relationships with clients, ensuring excellent service and customer satisfaction.
• Lead Generation: Assist in identifying and qualifying leads, reaching out to new prospects, and setting up meetings or calls for the sales team.
• Product Knowledge: Learn about our products and services to effectively communicate their benefits to customers.
• Sales Reporting & Administration: Maintain accurate records of sales calls, customer interactions, and follow-up actions.
• Team Collaboration: Work closely with your colleagues and sales managers to achieve monthly targets and goals.
• Training & Development: Receive hands‑on training and guidance from experienced team members to help you succeed in your role.

Training to be Provided

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.

The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.

Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.