Telesales Operative

Caffe Concerto; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A popular cafe/restaurant chain in Greater London is looking for a full-time Customer Support Representative. This role focuses on managing day-to-day customer needs through calls and walk-in inquiries. Responsibilities include resolving customer issues, handling orders, and ensuring efficient communication with branch managers. Candidates should have experience in telesales or customer service and possess strong communication skills. The position offers a salary of £12.21 hourly.

Qualifications

• Previous experience in telesales or customer service preferred.
• Strong communication skills and good telephone manner are essential.
• Sales skills would be an advantage.

Responsibilities

• Operate day to day customer needs through calls and walk-ins.
• Serve customers and handle their queries efficiently.
• Ensure customer orders are managed and delivered on time.
• Resolve customer issues promptly and effectively.
• Communicate changes in orders to the production team.

Skills

Telesales experience

Excellent communication skills

Sales skills

Job description

This role involves operating day to day customer needs through calls, walk-in, booking, enquiring, ordering, give a full support for Caffe Concerto branches and customers of branches..

• Taking day to day calls efficiently by follow caffe concerto Standards..
• Serve walk-in customers and branch customers enquiry..
• Give full rapid support for branch enquires.. .
• Precisely handling customer orders, keep team updated of any other changes, Report, inform, for all stakeholders any changes of customer order for purpose of keep a product fresh and deliver on exact time..
• Ensure customer matters or issue to be solved in high efficiency, with a priority..
• Able to control pressure and ensure the customers leave satisfied either way..
• Effective communication skills to handle Various situation. Either related to customers, or inform, clarify orders to productions to meet exactly customer expectations.. .
• Cross-selling skills to reflect wide image about other caffe concerto model..
• Ensure receive daily orders within cut of time with no missing, through follow up and communicate with the branches managers..
• Daily payments and orders are reconciled on both dispatch and system with no shortage.. .

Skills and Requirements

• Previous experience on Telesales, Customer Service preferable..
• Excellent Communication skills, and Telephone manner are required..
• Essential Sales skills would be an advantage.

Experience: Required
Employment: Full-time
Schedule: Monday - Sunday
Salary: £12.21 hourly

About Caffe Concerto

Caffe Concerto is a very popular and icon luxury cafe/restaurant with branches based all over the UK.