Telesales & Customer Service Executive

SAGA PLC; Hythe; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in Hythe is seeking a Telesales & Customer Service Executive to drive customer satisfaction and sales growth. In this permanent, full-time role, you will manage customer queries, generate leads, and support sales efforts. The ideal candidate will have experience in customer service and sales support, strong communication skills, and the ability to work independently and collaboratively. Join a dynamic team dedicated to providing excellent service and growth opportunities.

Benefits

Competitive salary

Permanent role

Supportive team environment

Opportunities for growth and development

Qualifications

• Proven experience in customer service, sales support, or administration.
• Strong verbal and written communication skills.
• Excellent organisational and time-management skills.
• High attention to detail and accuracy.
• Proactive problem-solving approach.
• Experience with CRM software.
• Ability to work collaboratively and independently.

Responsibilities

• Act as the first point of contact for customer queries via phone and email.
• Take ownership of after-sales care, including contacting customers regarding deliveries.
• Assign incoming leads to Regional Sales Managers.
• Generate new leads through market research and communication.
• Assist with preparing and following up on quotes and proposals.
• Track outstanding quotes and proactively follow up to support conversion.
• Identify upselling and cross-selling opportunities.
• Maintain accurate records in the CRM system.

Skills

Customer service experience

Sales support

Strong communication skills

Organisational skills

Attention to detail

Problem-solving

CRM software experience

Job description

Join a dynamic team in Hythe as a Telesales & Customer Service Executive! Drive customer satisfaction, generate leads, and support sales growth in a permanent role with a leading company.

Location: Hythe | Salary: Up to £35,000 per annum | Role: Permanent, Full‑time

Benefits

• Competitive salary
• Permanent role
• Supportive team environment
• Opportunities for growth and development

Responsibilities

• Act as the first point of contact for customer queries via phone and email, providing timely and professional support to resolve issues or escalating where necessary.
• Take ownership of after‑sales care, including contacting customers regarding deliveries and updates.
• Assign incoming leads to Regional Sales Managers.
• Generate new leads through market research and effective communication.
• Assist with preparing, issuing, and following up on quotes and proposals.
• Track outstanding quotes and proactively follow up to support conversion.
• Identify upselling and cross‑selling opportunities during interactions.
• Maintain accurate records in the CRM system.

Candidate Requirements

• Proven experience in customer service, sales support, or administration.
• Strong verbal and written communication skills.
• Excellent organisational and time‑management skills.
• High attention to detail and accuracy.
• Proactive problem‑solving approach.
• Experience with CRM software.
• Ability to work collaboratively and independently.

Morgan Jones is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and ensure fair treatment throughout the recruitment process.