Telesales and Customer Services Operative

LWC Drinks Careers; Andover; On-site; GBP 20,000 - 27,000; Full time

Job summary

A beverage distribution company in Andover seeks a Telesales and Customer Services Operator. This role involves managing existing accounts, addressing customer inquiries, upselling products, and ensuring excellent service standards. Successful candidates should possess strong customer service skills, proficiency in Excel, and the ability to use specific software tools. Join a dynamic team committed to delivering high-quality service and building relationships with clients.

Qualifications

• Experience in retaining accounts and upselling products.
• Proficiency in taking and processing orders accurately.
• Strong telephone communication skills.

Responsibilities

• Ensure high standards of customer service and accurate order processing.
• Provide proactive solutions to customer issues.
• Build relationships with telesales customers for repeat business.

Skills

Excellent customer service skills

Use of Microsoft Excel

Good teamwork skills

Tools

Trinity system

Job description

Job Title: Telesales and Customer Services Operator

Reports to: Office Manager

Depot: LWC Andover

Overview

To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders, contacting potential customers, order processing, and arranging deliveries.

Main Duties

• To ensure high standards of customer service, taking and inputting orders efficiently and accurately.
• To have a clear and personable telephone manner.
• Take ownership of solving customer issues through proactive customer service.
• To promote the sale of LWC Drinks' own-brand products.
• To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administrative needs.
• Building relationships with weekly telesales customers, being a regular point of contact.
• The ability to upsell certain products.
• Responsible for certain administrative duties within the office; confirmation, sorting the post, filing, processing orders, etc.
• Plan calls and target gaps in supply using relevant systems.

Knowledge and Experience

• Excellent customer service skills.
• Use of Microsoft Excel for spreadsheets and records.
• Ability to use the Trinity system.
• Good teamwork skills.
• Good co...