Telesales

Freight Personnel; Coventry; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing UK delivery service provider in Coventry is seeking an Internal Sales Executive to drive new business and achieve sales targets. The ideal candidate will have experience in sales, excellent communication skills, and a strong desire to meet performance objectives. The role offers a hybrid work model with 3 days in the office. Responsibilities include managing inbound sales enquiries, building customer pipelines, and providing tailored solutions. Competitive salary of circa £28,000 plus commission is offered.

Qualifications

• Previous experience in a sales or account management environment.
• Results-focused and motivated by high performance.
• Excellent communication skills, both verbal and written.

Responsibilities

• Manage and convert inbound enquiries into sales opportunities.
• Build and maintain a pipeline of prospective customers.
• Provide tailored solutions based on client requirements.

Skills

Sales Experience

Excellent Communication Skills

Motivation to Achieve Targets

Tools

CRM Software

Job description

A new role has risen as an Internal Sales / Telesales / Direct Sales Executive working for a growing UK ExpressParcels B2B and B2C delivery business based in South Coventry area.

The role paying circa £28,000 plus good commission and OTE will suit anyone with a strong Internal Sales / Telesales background with a new business hunger to bring on new clients, hit targets, hit KPIs and earn commission.

The role is Hybrid with 3 days in the office and 2 days working from home and would suit someone living in Coventry, Leicester, Ryton-on-Dunsmore, Bedworth, Nuneaton, Rugby, Kenilworth, Leamington Spa and Birmingham.

• You will be responsible for successfully winning new business and achieve your monthly new business target in line with the company's strategic plan.
• This will be achieved through identifying SME's and developing a personal prospect funnel.
• You will monitor the performance of customers to ensure they trade to profile and profitable, you will deliver an action plan if variances occur.
• To be successful in this role, you will need to be target driven with experience gained within a core sales environment and naturally find motivation in achieving sales targets.

Key Responsibilities:

• Manage and convert inbound enquiries into sales opportunities.
• Build a pipeline of prospective customers by researching, lead sourcing and identifying potential leads through outbound call activity.
• Provide product and service information to customers, addressing their needs and concerns.
• Offer tailored solutions based on client requirements.
• Prepare quotations, proposals, and contracts for potential customers.
• Be a product expert, answering customer questions relating to the product specifications and pricing.
• Confidently explain and negotiates our commercial offering.
• Maintain accurate and up-to-date records of sales activities, leads, and customer information in CRM software. Compliance is key.
• Consistently onboard new customers using the prospect funnel you have created.
• Organise and hold virtual meetings with customers to proactively drive sales.
• Support new customers through the onboarding process.
• Provide accurate sales forecasts and reports to management.
• Coordinate and manage sales documentation and contracts, ensuring all paperwork is completed accurately and on time.
• Monitor the trading performance of customers ensuring they are trading to profile and meeting the requirements in terms of traffic mix.
• Act as a point of escalation for any client issues, providing prompt and effective solutions.
• Collaborate with other departments to resolve operational challenges, such as delays, service issues, or billing discrepancies.
• The ability to communicate, engage and to interpret the needs of the customer.
• Maintain an excellent working knowledge of all our clients products and services sold and keeps current on industry developments.
• Able to quickly build relationships and identify sales opportunities with new prospects, following up leads and converting to business wins.

Experience, Knowledge and Skills:

• Previous experience gained within a sales or account management position/environment.
• Results-focused, motivated by meeting targets and achieving high performance.
• Excellent communication skills, both verbal and written.
• The ability of working with data provided and utilising this to make informed decisions and to identify potential business leads.
• Based in the Coventry, Rugby, Kenilworth, Bedworth, Nuneaton, Leamington Spa, Ryton-on-Dunsmore, Leicester or Birmingham area.