Telephony Engineer and Support – Teams & CUCM

Everience Benelux; Plymouth; On-site; GBP 35,000 - 50,000; Full time

Job summary

A telecommunications solutions provider based in the United Kingdom is seeking an In-Service Support engineer to oversee activities related to telephony systems. The role involves ensuring operational stability, providing second-level support, and managing the migration to Microsoft Teams Telephony. Ideal candidates will possess engineering expertise, project management skills, and experience in a multi-site environment. This position requires regular travel across countries and a commitment to service continuity.

Qualifications

• Experience in installing, troubleshooting, and operating communication technologies.
• Successful migration of a Cisco telephony environment to Microsoft Teams.
• Multi-site and multi-country experience in telephony.

Responsibilities

• Monitor all activities and requests related to telephony.
• Provide second-level support for system issues.
• Contribute to the strategy of telecom resources required.

Skills

Cisco CUCM

Microsoft Teams Telephony

VOIP

SIP

Genesys Cloud

Networking knowledge

Project management

Education

Engineering degree in Computer Science

Tools

Centreon

Cisco IOS Gateways

Job description

A telecommunications solutions provider based in the United Kingdom is seeking an In-Service Support engineer to oversee activities related to telephony systems. The role involves ensuring operational stability, providing second-level support, and managing the migration to Microsoft Teams Telephony. Ideal candidates will possess engineering expertise, project management skills, and experience in a multi-site environment. This position requires regular travel across countries and a commitment to service continuity.