Telephony Engineer

Michael Page; Devon and Torbay; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent recruitment agency is seeking a CISCO Telephony Engineer for a contract in Plymouth. The role involves managing CISCO/Teams telephony systems with a site-based work schedule of 1-2 days per week and occasional travel to Europe. The ideal candidate will have proven expertise in telephony systems, strong problem-solving skills, and a proactive approach to system performance. This position offers a competitive day rate and is set to last until the end of July 2026.

Benefits

Competitive day rate

Paid travel and expenses

Qualifications

• Proven expertise in CISCO/Teams telephony systems.
• Strong problem-solving skills and technical understanding.
• Experience working in the technology department in a similar role.

Responsibilities

• Manage and maintain telephony systems for optimal performance.
• Provide technical support for telephony systems.
• Monitor system performance and carry out updates.

Skills

CISCO/Teams telephony systems

Problem-solving skills

Technical understanding

Collaboration

System maintenance

Tools

Microsoft Teams

Cisco CUCM

Genesys Cloud

VOIP

Network administration

Job description

This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required.

Client Details

This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers.

Description

• Manage and maintain CISCO/Teams telephony systems to ensure optimal performance.
• Provide technical support and resolve issues related to telephony systems.
• Collaborate with the technology department to implement telephony solutions.
• Monitor system performance and carry out regular updates and maintenance.
• Document telephony system configurations and changes accurately.
• Assist in the deployment of new telephony technologies and solutions.
• Ensure compliance with industry standards and organisational policies.
• Train team members on the effective use of telephony systems where required.

TECH STACK

• Microsoft Teams & Telephony
• Cisco CUCM & Jabber
• Cisco IOS Gateways
• VOIP
• Genesys Cloud Contact Centre solutions
• Call recording software
• Windows (Desktop & Server)
• Network support/administration - good understanding of protocols and security - IP, LAN/WAN, QoS, VLAN, s curit , DNS, DHCP, VPN configuration,
• Understanding of normes and protocols : SIP, RTP, H.323

Profile

A successful CISCO Telephony Engineer should have:

• Proven expertise in CISCO/Teams telephony systems.
• Strong problem-solving skills and technical understanding.
• Experience working within the technology department in a similar role.
• Ability to work collaboratively and communicate technical information clearly.
• Familiarity with maintaining and upgrading telephony solutions.
• A proactive approach to improving system performance and reliability.

Job Offer

• Competitive day rate (on application)
• Duration until end of July 2026
• Inside IR35 - but can offer salary Fixed term contract if preferred
• Paid travel and expenses