Telephone Account Manager

Ultimate Banking Ltd; City Of London; Remote; GBP 22,000 - 27,000; Full time

Job summary

A leading mortgage lender is seeking a Telephone Account Manager for a fully remote position in London. The role involves managing client relationships, generating leads, and providing exceptional customer service. Ideal candidates will have a background in the mortgage industry, excellent communication skills, and a target-driven attitude. Benefits include 30 days holiday, health cash plan, and a salary of up to £27K per annum.

Benefits

30 days holiday plus bank holidays

Health cash plan

Growth Shares

Salary Sacrifice pension scheme

Employee assistance programme

Qualifications

• Mortgage industry background essential.
• Strong communication skills with proven relationship building.
• Self-motivated attitude with negotiation skills.

Responsibilities

• Build lasting client relationships and deliver tailored mortgage solutions.
• Qualify and convert inbound leads into sales opportunities.
• Manage queries via calls and digital channels.

Skills

Persuasive communication

Customer service excellence

Negotiation skills

Job description

Overview

Telephone Account Manager – Fully remote. Salary to £27K per annum plus excellent benefits.

Our client, a specialist mortgage lender, is seeking a Telephone Account Manager. This is a customer-centric, sales-orientated role and you will need to be well organised and have excellent attention to detail. Being the first point of contact for broker customers, you will deliver exceptional customer service in a timely manner. To be successful, you will be a persuasive communicator with a strong commercial mindset.

Responsibilities

• Client Management: Build lasting client relationships and deliver tailored mortgage solutions.
• Lead Generation: Qualify and convert inbound leads into sales opportunities.
• Customer Engagement: Manage queries via calls and digital channels, resolving issues and providing product guidance.
• CRM Management: Maintain accurate records of interactions and opportunities.
• Collaboration: Partner with KAMs, underwriting, and processing teams to ensure smooth applications and excellent service.

Qualifications

• Mortgage industry background is essential (from a telephone sales, account management, or customer service position).
• Strong communication skills with proven ability to build lasting client relationships.
• A target-driven, self-motivated attitude with negotiation and objection handling skills.
• High emotional intelligence and self-awareness.

You will work in a supportive and collaborative environment with a Wellbeing Calendar focused on supporting mental, physical and financial wellbeing.

You will be offered a competitive salary and a wealth of benefits including 30 days holiday plus bank holidays, Health cash plan, Growth Shares, Salary Sacrifice pension scheme & Employee assistance programme.

If this role aligns with your experience and appeals to you, please do apply today and we will respond promptly.