Telecoms Engineer LBHF622691

Hammersmith & Fulham Council; Greater London; On-site; GBP 55,000 - 58,000; Part time

Job summary

A local government authority in Greater London is seeking a skilled Telecoms Engineer to enhance their telephony services and develop new solutions for their Contact Centre. The role requires expertise with SIP Telephony Platform, Openscape, and an understanding of call routing logic. You will ensure effective service delivery as part of a critical strategic initiative. This position offers a salary between £55,158 and £57,018 and is temporary for up to 12 months.

Qualifications

• In-depth knowledge of SIP Telephony Platform.
• Understanding of Openscape and Netcall.
• Familiarity with IVR design principles.

Responsibilities

• Support current telephony services.
• Develop new services for the Contact Centre.
• Migrate to Liberty Converse CX.

Skills

SIP Telephony Platform

Openscape

Netcall

IVR design principles

call routing logic

Job description

Telecoms Engineer LBHF622691

Salary range: £55,158 – £57,018 per annum

Work location: 145 King Street, Hammersmith, W6 9JT

Hours per week: 36

Contract type: Temporary up to 12 months

Closing date: 15 December 2025

Interview date: Mid January 2026

About the role

We are looking for a skilled Telecoms engineer with in‑depth knowledge of SIP Telephony Platform, Openscape, and engineering‑level understanding of Netcall. The candidate should be familiar with IVR design principles and call routing logic. You will work with the Networks and Telephony team to support current telephony services and play a significant role in developing new services to enhance our Contact Centre as we migrate to Liberty Converse CX. This is a key part of the Council’s REAP strategy to deliver improved Contact Centre provision to our residents.

People Values

• We treat everyone with compassion, dignity and fairness.
• We care about our borough and do things well.
• We work together for a better society.
• We aim to continuously improve and focus on our residents, customers and businesses.

Equal Opportunities

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

Job Segment

Call Center, Equity, Engineer, Telecom, Telecommunications, Customer Service, Finance, Engineering, Technology