Telecare & Technology Enabled Care (TEC) Service Officer

Hoople; Hereford; On-site; GBP 25,000 - 29,000; Part time

Job summary

An organization supporting independent living seeks a Telecare & Technology Enabled Care Service Officer in Hereford. You will help adults live safely and independently by administering telecare solutions. Responsibilities include managing service user data and coordinating with various partners. This part-time position offers a salary ranging from £25,989 to £28,142 pro rata, alongside competitive benefits including pension enrollment and flexible working arrangements.

Benefits

Local Government Pension Scheme enrollment

Ability to purchase additional annual leave

Flexible working arrangements

Employee Assistance Programme

Qualifications

• Experience in delivering administrative support in a health or social care setting.
• Knowledgeable about telecare and personalized support solutions.
• Able to communicate effectively with diverse stakeholders.

Responsibilities

• Support planning and delivery of telecare services.
• Manage equipment requisitions and financial records.
• Conduct service user data maintenance and reporting.

Skills

Experience in delivering administrative support

Knowledge of telecare and assistive technology

Effective communication across stakeholders

Flexible and proactive response to service demands

Commitment to safeguarding and welfare

Job description

About The Role

Contract: Permanent
Location: Hereford
Hours: 18.5 hours (Part-time)
Salary: £25,989 - £28,142 (Pro Rata)
Closing date: Thursday 22nd January

Introduction

We are seeking a Telecare & Technology Enabled Care (TEC) Service Officer to join our Independent Living Services team. In this role, you will help adults live safely and independently by supporting the delivery of personalised telecare and assistive technology solutions. You’ll work closely with colleagues, service users, carers, and partner agencies to ensure equipment and support are delivered efficiently and effectively. This is a great opportunity for someone who enjoys administrative work in a social care setting and wants to make a real difference in people’s lives.

The Role

We are seeking a committed and detail-oriented Telecare & Technology Enabled Care (TEC) Service Officer to join our Independent Living Services (ILS) team. In this key operational role, you will support the delivery of outcome-led personalised telecare and TEC solutions that enable adults to live independently for as long as possible. You will work closely with Occupational Therapists, Assessment & Enablement Officers, and external partners to ensure residents receive safe, personalised, and high-quality services.

What will you be doing?

As a Telecare & TEC Service Officer, you will:

• Support the planning, administration, and delivery of telecare and TEC services in line with individual OT/AEO assessments.
• Undertake financial, clerical, and administrative tasks, including equipment requisitions, purchase orders, and data entry across relevant IT systems.
• Assist with service performance reporting, including collating and maintaining accurate service user data, financial transactions, and equipment monitoring.
• Work collaboratively with internal colleagues and external partners to ensure an integrated service that meets current and future needs.
• Promote user choice and participation, supporting service users and carers to achieve outcome-led, personalised goals.

Respond to changing service requirements while adhering to statutory frameworks such as the Care Act 2014.

Organisational Information

Directorate: Community Wellbeing
Division/Department: Adults – Prevention and Support Services
Section/Location: Independent Living Services
Responsible to: Senior Practitioner OT, Deputy ILS Manager, ILS Manager
Professionally responsible to: N/A

Key Relationships

Internal: Independent Living Services colleagues including telecare staff, OTs, senior telecare advisors, assessment & enablement officers, social care teams, finance & revenues teams, commissioners, brokers, home improvement agency staff, practice standards leads, and managers.
External: Service users and their carers/families, community equipment store managers, TEC suppliers and specialists, housing providers, NHS colleagues (including Wye Valley Health Trust), statutory and voluntary agencies, and members of the public.

Main Purpose of the Job

To provide administrative and operational support for telecare and TEC-enabled services to enable adults to live as independently as possible. This includes:

• Supporting the delivery of personalised telecare and TEC solutions.
• Managing equipment requisitions, orders, and financial records.
• Liaising with internal and external partners to ensure integrated and high-quality service delivery.
• Supporting the Senior Practitioner/Line Manager in operational design, development, and delivery of telecare services.

Main Responsibilities

• Process telecare and TEC equipment orders and manage communications with providers.
• Maintain accurate records of service users, equipment, and service delivery data.
• Conduct regular telephone service reviews and allocate complex cases appropriately.
• Provide guidance and support to service users and carers on equipment use and maintenance.
• Contribute to performance reporting, service evaluation, and continuous improvement initiatives.
• Promote safeguarding and welfare of service users in line with legislation and policy.
• Work flexibly and respond to changing service requirements while adhering to statutory frameworks.

About You

• Experienced in delivering administrative support in a health, social care, or related setting.
• Knowledgeable about telecare, assistive technology, and personalised support solutions.
• Skilled in accurate data entry, record keeping, and financial transaction monitoring.
• Able to communicate effectively with a wide range of stakeholders, including service users, carers, colleagues, and external providers.
• Flexible, proactive, and able to respond positively to changing service demands while ensuring quality and compliance.
• Committed to safeguarding and promoting the welfare of adults.

We Offer

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Salary range of £25,989 - £28,142 0.41FTE HC05 (Pro Rata)
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits.
• This includessavings, cash back and discounts.

Why Choose Us?

You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.

Don’t meet all parts of the job description?

Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.

Reasonable Adjustments

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [e-mail].

Creating an inclusive workplace

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.

For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to
• support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to
• supporting young people leaving our care.
• We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults
• seriously and expect all of our staff, visitors and volunteers to share in this commitment.
• We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you
• are offered this position, it will be subject to a Disclosure and Barring Service check.