Telecare Call Centre Officer – Customer Support (27h)

Triumph Consultants Ltd; Honiton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local authority in Honiton is seeking a proactive Customer Services Telecare Officer. This office-based part-time role involves handling emergency calls, providing timely support, and maintaining high service standards. Candidates must have prior experience in customer service or a fast-paced environment. Successful applicants will join a dedicated team committed to supporting vulnerable individuals, with a rotating shift pattern requiring availability for immediate start.

Qualifications

• Experience in a customer service or call centre environment.
• Knowledge of community alarms and Telecare systems.
• Ability to make life-critical decisions.

Responsibilities

• Handle high volume incoming calls.
• Assist customers in emergencies.
• Ensure confidentiality and accuracy of information.

Skills

Customer service experience

Calm under pressure

Attention to detail

Knowledge of Telecare equipment

Ability to work in a team

Job description

A local authority in Honiton is seeking a proactive Customer Services Telecare Officer. This office-based part-time role involves handling emergency calls, providing timely support, and maintaining high service standards. Candidates must have prior experience in customer service or a fast-paced environment. Successful applicants will join a dedicated team committed to supporting vulnerable individuals, with a rotating shift pattern requiring availability for immediate start.