TechOps Generalist

Octopus Energy Group; Warwick; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy company is seeking a TechOps Generalist to join their growing team. The ideal candidate will provide daily technical support, manage technical projects, and troubleshoot various issues. Experience in scripting and automating tasks, as well as managing multiple stakeholders is essential. The role offers flexibility for remote work and a dynamic working environment focused on continuous learning and growth.

Benefits

Flexibility in work location

Employee benefits programme

Award-winning company culture

Qualifications

• Experience leading a range of technical projects across various technologies and platforms.
• Comfort with considerable ambiguity and juggling multiple plates at once.
• Experience administering SSO technologies such as OAuth, OIDC and SAML.

Responsibilities

• Provide technical support to ensure efficient operations.
• Troubleshoot a variety of technical issues.
• Collaborate with security team on security and user experience.

Skills

Experience leading technical projects

Scripting and automation

Managing multiple stakeholders

Support and deployment to various OS

Identity & Access Management systems

Networking design

Job description

We are very excited to be building a small and efficient TechOps team at Octopus. We are looking for an ambitious, knowledgeable, and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way.

You will be a key partner in defining what TechOps is at Octopus. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.

What is TechOps?

A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.

We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company.

We have a cloud‑first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on‑prem AD here!

Roles that you might currently be in:

Desktop support analyst, 1st line support, 2nd line support, Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.

What you’ll do

• Provide delightful day‑to‑day technical support to all areas of the business, ensuring our employees can do their job as efficiently as possible.
• Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems.
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
• Continually find opportunities to automate processes and improve the user experience.
• Empower our people to help themselves by designing and building self‑service solutions.
• Monitor and maintain all tech in our offices around the world – networks, meeting rooms, printers, digital signage, CCTV, door access control.
• Manage supplier relationships and the procurement process for SaaS and hardware.
• Lead and manage complex technical projects with multiple stakeholders from around the business.

Examples of some TechOps projects include

• Rollout of, and migration to, a new identity provider
• macOS and Windows MDM migration
• Rollout of a new device trust and posture compliance solution
• Replacement of insecure factors such as SMS with phishing‑resistant factors
• Office fit‑outs, including tech like network, AV, access control etc.
• SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace

What you’ll need

• Experience leading a range of technical projects across various technologies and platforms
• Experience with scripting, using APIs and automating mundane, error‑prone repetitive tasks
• Comfort with considerable ambiguity and juggling multiple plates at once
• Experience working with multiple teams and managing multiple stakeholders
• Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices
• Experience with Identity & Access Management systems such as Okta or Microsoft Entra
• Experience administering and troubleshooting Single Sign‑On (SSO) technologies such as OAuth, OIDC and SAML
• An understanding of identity provisioning technologies such as SCIM
• Experience designing and installing office networks – we use Cisco Meraki
• A conscientious approach and a passion for doing the right thing rather than the easy thing

Don’t think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don’t currently have confidence and/or experience with; we’d love to hear from you!

Why else you’ll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it is always discussed to match your experience with the correct salary. We provide flexibility and want to avoid salary being a barrier. Your fit is most important.
• Octopus Energy Group has a unique culture. We learn, decide, and build faster. We give autonomy and reward hard work with perks you actually care about! We were named best company to work for in 2022, voted 50 best places to work in 2022, and have topped the top 10 companies for senior leadership.
• Visit our UK perks hub – Octopus Employee Benefits

This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. A fully remote role is also possible.

We’re very excited to be growing our small team. We’re looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you’re reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.

If this sounds like you then we’d love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.