Technology Support Engineer

Vero HR Ltd; Reading; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A technology services company in Reading is seeking an experienced Technology Support Engineer to provide excellent customer support by ensuring colleagues have reliable access to IT and telephony services. You will handle the IT Helpdesk and maintain desktop and server infrastructure, all while working in a collaborative, hybrid environment. The role offers a competitive salary and opportunities for professional development.

Benefits

Competitive salary

Hybrid working arrangement

Comprehensive benefits package

Qualifications

• Proven experience in a similar role as a 2nd line engineer.
• Confident, proactive, and self-motivated approach.
• Excellent organisational skills and ability to work under pressure.

Responsibilities

• Running the IT Helpdesk, responding promptly to user queries and issues.
• Installing, configuring, and maintaining desktop and server hardware/software.
• Ensuring IT systems and business information are secure, backed up, and recoverable.

Skills

Knowledge of Windows OS

Microsoft Office

O365 Administration

Telephone systems (Five9 & Mitel)

Excellent organisational skills

Proactive approach

Job description

About the opportunity

Are you an experienced IT professional with a passion for delivering excellent customer support? Do you thrive in a fast-paced environment where no two days are the same? If so, we’d love to hear from you!

About the Role

As a Technology Support Engineer, you’ll play a key role in ensuring our colleagues have secure, reliable access to IT and telephony services. You’ll be the first point of contact for technical support, resolving issues efficiently while providing a positive and professional service. From maintaining desktop and server infrastructure to supporting disaster recovery and security processes, you’ll help keep our business running smoothly.

Key Responsibilities

• Running the IT Helpdesk, responding promptly to user queries and issues.
• Installing, configuring, and maintaining desktop and server hardware/software.
• Ensuring IT systems and business information are secure, backed up, and recoverable.
• Monitoring and maintaining IT operations such as backups, malware protection, and upgrades.
• Working closely with managers and colleagues to align IT services with business needs.
• Supporting IT projects and contributing to disaster recovery and business continuity plans.
• Assisting with supplier contracts, licensing renewals, and budgeting.

Experience

• Proven experience in a similar role working as an experienced 2nd line engineer with a path to grow into infrastructure and security.
• Excellent organisational skills and ability to work under pressure
• Confident, proactive, and self-motivated approach
• Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel)

Desirable experience

• Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL.
• ITIL qualification
• Azure Administration experience

Why Join Us?

We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you’ll be at the heart of keeping our business connected and secure.

We offer a collaborative culture, opportunities for training and development, and the chance to be part of a company that values innovation and people.

Benefits

• Competitive salary in the range of £28,000 to £32,000
• Hybrid working arrangement 1-2 days in the office.
• Comprehensive benefits package, including pension contributions, flexible working options, and training support for continued professional development.