Technology Analyst IT RESOURCES London

Infosys; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services provider based in the United Kingdom seeks a Site Operations Technician to support IT infrastructure across various locations. Responsibilities include maintaining IT equipment, conducting health checks, and managing ServiceNow incidents. The ideal candidate will have exceptional communication skills, experience in hardware installation and troubleshooting, and a full clean UK manual driver's license. This position allows for involvement in critical IT operations projects while ensuring seamless functioning of the IT systems within stores.

Qualifications

• Exceptional communication skills, both written and verbally.
• Ability to manage and prioritise own workload to meet SLAs.
• Experience with installing, troubleshooting, and fixing hardware.

Responsibilities

• Install and maintain IT equipment in stores.
• Complete bi-monthly IT health checks on all equipment.
• Manage incidents and requests on ServiceNow.

Skills

Exceptional Communication skills

Experience with installing hardware

Customer service skills

In-depth knowledge of Azure Intune

Basic understanding of network design

Previous Experience with ServiceNow

Full clean UK manual driver's licence

Job description

Job Overview

The IT Site Operations team are the most hands‑on team within the Tech department. Working closely with other IT Support Teams in Metro Bank the team provides hands‑on support at our sites (Stores and Amaze Direct) bridging the gap between the sites and the other IT Teams within.

Job Responsibilities

• Install and maintain all IT Equipment within stores including but not limited to: PCs, IP phones, digital displays, printers, tablets and other specialist equipment that has within its stores.
• Complete bi‑monthly IT health checks on all IT equipment in store reporting findings to Store Managers and IT Tech Leads.
• Manage your own time to complete incidents and requests on ServiceNow within the agreed service level agreements.
• Support in the training of Store colleagues on the correct use and troubleshooting of IT equipment.
• The creation and amendment of procedure documentation to share knowledge with internal colleagues and the extended IT teams.
• Identify areas within IT that have defects or can be improved upon. Bump up to Team Leaders and extended IT teams to investigate root causes and implement potential changes.
• Report Major Incidents and when required help to troubleshoot root cause impact and resolutions with the IM team.
• Work with the Live IT Operations management team on Metro Bank IT Infrastructure projects. This can include but is not limited to: Store openings, Store closures, equipment rollouts and software updates – both in and out of hours.
• Work with Security team to reduce risk and threats against business operations. This includes ensuring Service Requests are backed up with correct approvals to satisfy client security policies and comply with audit requirements.
• Ad‑Hoc assistance with other teams such as Desktop Support and 1st Line Support.

Desired Skills & Qualifications

• Exceptional Communication skills both written and verbally.
• Experience with installing, troubleshooting and fixing a variety of hardware devices and associated peripherals.
• The ability to manage / prioritise own workload so tasks are completed within SLAs.
• Great customer service skills and be enthusiastic about helping others.
• In‑depth knowledge of Azure Intune Active Directory is beneficial.
• Basic understanding network design & management including routing, switching, VLANS, DNS, DHCP, Wireless LAN / WAN.
• Previous Experience with ServiceNow. The majority of your workload will be split between ServiceNow tickets, routine service procedures and project work.
• A full clean UK manual drivers licence.

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritise the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran or disability.

Key Skills

• Business Process
• Active Directory
• Customer Service
• Information Technology
• HIPAA
• Information Security
• Infrastructure
• Linux
• Project Management
• Nist
• Risk Assessments
• Procedures
• Hardware
• Data Analysis
• Technical Support

Employment Type: Full Time

Experience: years

Vacancy: 1