Technician

Peoples Ford; Knowsley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known automotive service provider in Knowsley is seeking an experienced Technician to perform diagnostics, repairs, and servicing on vehicles to the highest standards. The ideal candidate will have at least 3 years of experience in a similar role and a full UK driving licence. Benefits include a competitive salary based on experience, a time-saved bonus, generous overtime rates, and numerous employee discounts. Join our team and contribute to exceptional customer service while developing your skills.

Benefits

Time-saved bonus

Generous overtime rates

Discounts on company products

22 days annual leave plus bank holidays

Qualifications

• Full UK driving licence required.
• Minimum of 3 years experience in service and maintenance.
• Strong ability to deliver excellent customer service.

Responsibilities

• Diagnose, repair, and service vehicles to manufacturer specifications.
• Deliver quality customer service consistently.
• Complete service documentation accurately.

Skills

Customer service

Teamwork

Diagnostic skills

Education

Relevant industry qualification

Job description

Responsibilities

• Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification.
• Carry out diagnosis of system faults and rectify the faults, including replacing components and returning vehicle systems to manufacturer specification.
• Deliver and maintain high levels of quality and excellent levels of customer service at all times.
• Ensure all work is carried out observing safe working practices of self and others.
• Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified.
• Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out. Liaise with Workshop Controller and Service Advisor.
• Complete relevant service documentation (Job sheets, PDI's, service reports) in line with warranty and Dealer requirements.
• Attend training in accordance with Ford Motor Company's Premium Standards.

8.30am to 5.00pm Monday to Friday, together with a Saturday rota basis.

Qualifications

• Full UK driving licence.
• Minimum of 3 years' current experience in a service, maintenance and repair Technician role.
• Relevant industry qualification.
• Ability to deliver 5-star customer service on every occasion.
• Ability to manage own workload and work well as part of a team.

Rewards and Benefits

• Salary dependent on experience.
• Time-saved bonus.
• Premium rates for all overtime and regular overtime available for those who like to keep busy.
• Generous and uncapped bonus.
• Discounts on all our company products and services, including exclusive offers for employees and friends and family discounts.
• Instant access to the Peoples Refer a Friend programme.
• Instant access to Peoples Rewards with thousands of online retail discounts available to every employee and no spending limits.
• 22 days annual leave plus bank holidays (with all our Service Departments automatically closing on bank holidays).