Technical Writer, Richmond, VA, US

Intellibee; Richmond; On-site; GBP 40,000 - 55,000; Full time

Job summary

A technology company is looking for a skilled Technical Writer to develop user-friendly documentation for complex software projects. Ideal candidates will have over 5 years of experience in technical writing, strong collaboration skills with agile teams, and a bachelor’s degree in a related field. This role offers long-term stability and comprehensive health coverage, making it an excellent opportunity for candidates looking to grow within a supportive environment.

Benefits

Long-term stability

Comprehensive health coverage

401(k) program

Green Card assistance

Qualifications

• 5+ years of experience in technical writing, preferably in government or tech.
• Expert in MS Word, Confluence, and similar tools.
• Strong understanding of Agile methodology.

Responsibilities

• Translate complex concepts into clear language for diverse audiences.
• Manage multiple documentation projects with deadlines.
• Collaborate with teams to create user guides and release notes.

Skills

Technical writing

Communication skills

Version control systems

Agile methodology

Experience with REST APIs

Attention to detail

Document editing

Education

Bachelor’s degree in English or Technical Communication

Tools

MS Word

Confluence

Adobe Acrobat

Diagramming tools

Job description

The Virginia Department of Elections (ELECT) is seeking a highly skilled Technical Writer with proven experience in developing clear, concise, user-friendly documentation for complex technical products. This position plays a critical role in ensuring that complex technical information is communicated clearly and effectively to internal and external stakeholders. The ideal candidate for this position will be able to develop documentation for a cloud-based software development project with the initial phase currently in progress.

Duties and Responsibilities

• Translate complex concepts into clear, concise and accessible language for technical and non-technical audiences.
• Manage multiple documentation projects and meet established deadlines.
• Collaborate with developers, product managers, and subject matter experts to provide a written product for technical and non-technical audiences in support of an Agile development team, to include but not limited to user guides, API documents, and release notes.
• Maintain strong version control and documentation review practices.
• Ensure documentation complies with agency standards, accessibility requirements, and formatting guidelines.

Skill Matrix

• Bachelor’s degree in English, Technical Communication, Computer Science, or a related field. Required 5 Years
• Minimum of 5 + years of experience in technical writing, preferably in a government or technology environment. Required 5 Years
• Expert in the use of MS Word, Google Docs, Confluence, or similar tools. Required 5 Years
• Proficiency with Adobe Acrobat, SnagIT, or similar tools for visuals. Required 5 Years
• Experience with Git or other version control systems at the contributor or read only level and documentation platforms such as GitBook or similar. Required 5 Years
• Understanding of Scrum/Agile methodology. Required 5 Years
• Familiarity with REST APIs, JSON, and software architecture concepts. Required 5 Years
• Ability to read code snippets. Required 5 Years
• Excellent written and verbal communication skills, clarity and attention to detail in written products. Required 5 Years
• Experience creating, editing, and maintaining technical documentation including manuals, user guides, standard operating procedure, and etc. Required 5 Years
• Ability to interview subject matter experts (SMEs) and distill complex information. Required 5 Years
• Experience with government documentation and standards and accessibility compliance. Highly desired 5 Years
• Familiarity with diagramming tools (Lucidchart, Draw.io, etc.) highly desired. Highly desired 5 Years
• Basic knowledge of programming languages or IT systems. Highly desired 5 Years
• Experience with UX writing is highly desirable. Highly desired 5 Years
• Knowledge of programming languages, such as Markdown and HTML/CSS. Highly desired 5 Years
• Experience writing for software products. (SaaS, desktop, or mobile) Highly desired 5 Years

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.