Technical Support Technician

Owen Daniels; Henley-on-Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Technical Support Technician in Henley-on-Thames. The role involves responding to customer enquiries, diagnosing technical issues, and supporting service agents. Ideal candidates will have previous customer support experience, strong communication skills, and a proactive approach to problem-solving. This is a permanent, full-time position with a flexible work environment.

Qualifications

• Previous experience in a customer support or technical support role.
• Strong verbal and written communication skills with excellent customer service ability.
• Confident decision-maker who maintains attention to detail.

Responsibilities

• Respond to customer enquiries across phone and digital channels.
• Diagnose product and system issues, updating CRM records accurately.
• Process spare parts orders and monitor customer concerns.

Skills

Customer support experience

Strong communication skills

Decision-making ability

Analytical mindset

Team player

Job description

Technical Support Technician

Permanent

35 hours per week

Henley-On-Thames

Key Responsibilities

• Respond to customer enquiries across phone and digital channels, offering technical guidance and product advice.
• Diagnose product and system issues, arranging service agent visits when required and updating CRM records accurately.
• Maintain strong product knowledge and support authorised service agents to ensure high service standards.
• Process spare parts orders, monitor customer concerns, and report emerging trends to management.
• Participate in team projects and contribute to continuous improvement across processes and communication.

Essential Experience/Skills/Qualifications

• Previous experience in a customer support or technical support role.
• Strong verbal and written communication skills with excellent customer service ability.
• Confident decision‑maker who remains calm under pressure and maintains attention to detail.
• Analytical mindset with the ability to interpret information, solve problems, and follow issues through to completion.
• Reliable, self‑motivated team player with a flexible approach and positive attitude during change or challenges.

If you feel you're a good fit for this position, please click 'apply