Technical Support Team Member

Ranson Barnes Recruitment Limited; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Technical Support Analyst to provide first-line support for a fast-growing technology services company. The role involves troubleshooting technical issues and assisting clients primarily in French or Dutch. Ideal candidates should have a passion for digital technology and excellent communication skills. This opportunity includes benefits such as a bonus scheme and work-from-home options after training.

Benefits

Bonus scheme

Company pension

Casual dress

Company events

On-site parking

Work from home options (after 8 weeks)

Qualifications

• Fluent in French or Dutch (spoken and written).
• Understanding of remote support environments.
• Knowledge of PC hardware configuration.

Responsibilities

• Provide technical support via phone and ticketing system.
• Troubleshoot hardware and software issues remotely.
• Resolve incidents within agreed SLAs.

Skills

Fluency in French

Fluency in Dutch

Remote support desk environment knowledge

PC hardware troubleshooting

Windows operating system management

Attention to detail

Excellent communication skills

Interest in digital technology

Job description

Please do not apply unless you are fluent in FRENCH or DUTCH

Hours: 37.5 hours per week, Mon-Fri

Ranson Barnes Recruitment Ltd are delighted to be working again with this fast-growing, award-winning technology services company whose clients range of well-known retail and commercial brands. Due to continued business growth, they are expanding their Technical Support team and are looking for a motivated, customer-focused individual to join them.

Role Summary

The Technical Support Analyst will provide first-line technical support to clients, handling incoming support requests via phone and ticketing systems. You will proactively troubleshoot technical issues, resolve problems efficiently, and identify root causes while maintaining a high standard of service.

This role is ideal for someone seeking their first helpdesk position and looking to build a long-term career in IT and technical support.

Key Responsibilities

• Provide direct technical support to clients via phone and ticketing system

• Troubleshoot hardware and software issues remotely

• Resolve incidents and service requests within agreed SLAs

• Accurately log, track, and update support tickets

• Identify recurring issues and assist with root cause analysis

• Communicate clearly and professionally with clients in French or Dutch, as well as English

• Follow documented processes and contribute to service improvements
  

Skills & Experience

• Fluency in French or Dutch (spoken and written) is essential

• Good understanding of remote support desk environments

• Knowledge of PC hardware configuration and troubleshooting

• Experience managing Windows operating systems (XP through Windows 7 or higher)

• Strong attention to detail with a quality-focused mindset

• Friendly, professional manner with excellent written and verbal communication skills

• Genuine interest and passion for digital technology

Full training will be provided on internal systems, hardware, configurations, and processes.

Benefits

• Bonus scheme

• Company pension

• Casual dress

• Company events

• On-site parking

• Work from home options (after 8 weeks)

If you re interested in learning more about this opportunity, please get in touch or click apply now. Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance.