Technical Support Specialist

Noda; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading fintech company is seeking a Technical Support Specialist to join their innovative team. Responsibilities include client integration support, quality control, and system operation assistance. Candidates should have at least 2 years of technical support experience, alongside strong knowledge of HTTP, client-server architecture, and databases. The role is 100% remote, with opportunities for employee development, team-building activities, and a focus on work-life balance. Fluency in Russian and strong English skills are required.

Benefits

100% remote setup

Employee learning and development

Team buildings

Tech budget for home office setup

Paid time off

Non-toxic environment

Qualifications

• 2+ years of experience in technical support.
• Ability to investigate and troubleshoot problems through logs.
• Knowledge of integration processes with clients.

Responsibilities

• Support clients in the integration process.
• Quality control and testing of integrations.
• Maintain integration FAQ and system operations.

Skills

Technical support experience

Knowledge of HTTP

Client-server architecture

Problem investigation skills

Knowledge of SQL/NoSQL databases

Fluent Russian

English (B2 or higher)

Tools

Postman

Kibana

Azure

.NET

Job description

Hi! We're on the lookout for a strong Technical Support Specialist to join Noda, an innovative Open Banking payments platform. If you're fueled by fintech excitement and seek a global career journey, keep reading!

What is Noda?

Noda is reshaping online payments, allowing seamless transactions from customers to merchants' bank accounts. We're seeking a talented Technical Support Specialist to be part of our dynamic team.

Your mission :

• Support for clients (companies) in the process of integration with our functionality;
• Quality control of integrations, testing;
• Maintaining an integration FAQ;
• Support for system operation;
• Assistance in the development of integration documentation.

Your skills and experience :

• 2+ years of experience in technical support;
• Knowledge of HTTP;
• Knowledge of client-server architecture;
• Ability to investigate and troubleshoot problems by logs;
• Knowledge of both SQL / NoSQL databases;
• Fluent Russian;
• English at a level B2 or higher.

Nice to have :

• Knowledge of Postman, Kibana Azure and / or Microsoft .NET.

What we offer :

• 100% remote setup: let the world be your office - work from one of our locations or remotely. We span borders and continents, and promote the nomad lifestyle - it’s up to you to decide where you're most productive.
• Employee learning and development: we encourage you to constantly develop and grow within your field of expertise by covering the training and education fees.
• Team buildings: doesn’t matter where you work from - we’ll find a way to get the team together! Join a variety of online and offline activities, from local meet-ups to company-wide events.
• Tech: we provide or compensate all the necessary hardware and offer a budget for your home office setup.
• Paid time off: we value work-life balance and make sure you have more than enough time off to slow down and rest.
• Non-toxic environment: we love what we do, we are proud to be #nodapeople and we focus on working together to achieve our goals!

What happens once you apply :

• Your CV will undergo careful review, and we'll quickly update you on the next step in our recruitment journey.
• Get ready for an easy-going screening call with our recruiter, where you'll delve into the heart of our company, product, and team dynamics, while sharing your own experiences and aspirations.
• Should the vibe match and your expectations align, up next will be an engaging interview with our tech specialists.
• And if everything clicks, anticipate a thrilling job offer landing in your inbox soon!

We do our best to close interview rounds within 3 weeks, although sometimes it might take slightly longer. Send your application our way, we look forward to meeting you!