Technical Support - Platform Engineer

Principle HR; City Of London; Hybrid; GBP 34,000 - 41,000; Full time

Job summary

A recruitment agency is seeking an experienced Application Support Engineer to join a technical support team working on platform-level issues. This hybrid position offers a competitive salary of up to £41,000 per annum and a possibility of conversion to full-time. The role requires excellent SQL skills and the ability to troubleshoot scripts, contributing to a collaborative team environment.

Qualifications

• Minimum 2 years’ experience in application or technical support.
• Confident with SQL – running queries, joins, analysing data structures.
• Able to read and troubleshoot scripts – Unix shell and Bash.

Responsibilities

• Join a technical support team focused on platform-level issues.
• Work on cases related to reporting, upgrades, and database tables.
• Support users in identifying and resolving issues.

Skills

Application support

SQL proficiency

Unix shell and Bash scripting

Problem-solving

Strong communication

Job description

Application Support Engineer - Platform & Scripting

• Job Title: Application Support Engineer
• Location: Staines, Surrey – Hybrid, 2 days onsite
• Contract: 12-month PAYE – Inside IR35 – Paid weekly through us – Principle HR + Strong possibility of conversion to full-time
• Annual Salary: Up to £41,000 per annum
• Start Date: ASAP
• Interview Process: 2 rounds – technical and managerial

About the role

You’ll join a technical support team focused on platform‑level issues across both front and back end. Expect to work on cases related to reporting, upgrades, cloning and database tables, supporting users and internal teams in identifying and resolving issues efficiently.

Key requirements

• Minimum 2 years’ experience in application or technical support
• Confident with SQL – running queries, joins, analysing data structures
• Able to read and troubleshoot scripts – Unix shell, Bash, and UI scripts
• Understanding of web‑based UI behaviour is a bonus
• Strong communication and problem‑solving skills
• This is a hands‑on support role with a focus on technical depth over ticket volume. You’ll be joining a stable, collaborative team where support engineers are genuinely respected and heard.

Interested? Or know someone who fits?

Contact me directly at or Apply Now with your CV or LinkedIn profile.