Technical Support Operations Manager

Acu-IT.net; Market Drayton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading dairy company is seeking an Infrastructure Team Manager in Market Drayton to lead a technical support team. The role includes managing infrastructure services, driving automation, and optimizing budgets. Ideal candidates should have proven experience in technical team leadership and strong technical knowledge, particularly in networks and cloud environments. The position offers a competitive salary, extensive benefits, and opportunities for professional development.

Benefits

Competitive salary

Generous annual bonus

Health Care Cash Plan / Private Medical Insurance

Enhanced Maternity & Paternity Leave

Pension Employer Contribution Scheme

Qualifications

• Proven experience leading infrastructure or technical support teams.
• Confidence making decisions under pressure in a 24/7 environment.
• Willingness to travel and take part in an on-call escalation rota.

Responsibilities

• Lead and develop a team of infrastructure engineers and support specialists.
• Drive standardisation, automation, and continuous improvement.
• Own infrastructure budgets, forecasting, and cost optimisation.

Skills

Leadership

Technical grounding across networks

Decision making under pressure

Vendor management

Communication

Strategic mindset

Manufacturing IT experience

Education

Degree or equivalent experience

Job description

Who We Are

We're Mller UK & Ireland, a family‑run dairy business and experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people every, single, day. To do this, our business has been split into these key areas:

• MMI – Mller Milk & Ingredients
• MYD – Mller Yogurt & Desserts
• MMID – Mller Milk & Ingredients Distribution

MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British farms. MYD is the team behind favourites like Mller Corner, Mller Light, Mller Rice, and more – putting smiles on faces with every spoonful. And MMID? They're the logistics legends, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, making sure everything flows smoothly from farm to fridge.

Together, we're growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious.

Why Mller?

Milk flows through everything at Mller – from farm to factory to fridge. The true impact comes from our people, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers.

As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, and to create a more sustainable dairy future. We're growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that's bold and entrepreneurial, with opportunities that are yours for the taking – and enjoy every benefit and bonus to sweeten the deal.

We're Hiring: Infrastructure Team Manager – (Technical Support)

Location: Market Drayton
Contract: Full‑Time, Permanent
Hours: Monday‑Friday (40 hours)

Are you ready to unleash your potential and build an exciting career with Britain's most chosen dairy brand? Mller UK & Ireland, part of the renowned Unternehmensgruppe Theo Mller, invites you to apply for our Infrastructure Team Manager (Technical Support) position.

Benefits for the role

Competitive salary, generous annual bonus, Life Assurance, company car or cash allowance, Health Care Cash Plan / Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Mller Rewards, offering a variety of online and in‑store discounts and development opportunities.

What You'll Do

• Lead and develop a team of infrastructure engineers and support specialists
• Keep infrastructure services available, secure, and scalable across on‑prem and cloud
• Drive standardisation, automation, and continuous improvement
• Own end‑user technology standards, roadmaps, and asset lifecycle management
• Act as senior escalation point, including out‑of‑hours support
• Deliver infrastructure projects and transformation initiatives
• Partner closely with plant operations to enable IT/OT convergence
• Own infrastructure budgets, forecasting, and cost optimisation
• Manage vendors and service providers for performance and value
• Provide clear, confident updates to the CTO and senior leadership

What You'll Bring

• Proven experience leading infrastructure or technical support teams
• Strong technical grounding across networks, data centres/cloud, workplace tech, and ITSM
• Confidence making decisions under pressure in a 24/7 environment
• Budget ownership and vendor management experience
• Clear communicator who can translate tech into business outcomes
• Strategic mindset with a hands‑on edge
• Willingness to travel and take part in an on‑call escalation rota
• Manufacturing or industrial IT experience
• Degree or equivalent experience

The Process

If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk

Contact Details

F.A.O. UK Recruitment
Mller UK & Ireland
Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

Job Segment

Sustainable Agriculture, Agriculture