Technical Support & Integrations Analyst — Analytics

Crunchtime; Watford; Remote; GBP 30,000 - 46,000; Full time

Job summary

A global software development company is seeking a Technical Customer Support Analyst to provide high-quality support to customers. The role involves troubleshooting the CrunchTime platform, collaborating with teams globally, and improving processes. Candidates should have 1-2 years of application support experience and excellent communication skills. This full-time position offers perks such as a learning stipend and medical insurance.

Benefits

Learning and development stipend

Gym allowance

Medical and Life Insurance

Parental leave for 10 weeks fully paid

Paid holidays & statutory PTO

Retirement Savings Plan

Dental Insurance

Qualifications

• 1-2 years of remote application support experience.
• 2-4 years of customer-facing experience, preferably in hospitality.
• Ability to prioritize tasks independently.

Responsibilities

• Help customers solve problems in the CrunchTime platform.
• Use internal tools to troubleshoot trouble tickets.
• Collaborate with a global team to deliver the ultimate customer experience.

Skills

Customer-facing experience

Interpersonal and communication skills

Remote application support experience

Education

Bachelor's Degree

Tools

Jira

Zendesk

SQL

Job description

A global software development company is seeking a Technical Customer Support Analyst to provide high-quality support to customers. The role involves troubleshooting the CrunchTime platform, collaborating with teams globally, and improving processes. Candidates should have 1-2 years of application support experience and excellent communication skills. This full-time position offers perks such as a learning stipend and medical insurance.