Technical Support Help Desk - 18247BR

Manpower UK Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A staffing agency in the UK is seeking a Support Analyst to provide first point of contact Service Desk support. The role involves resolving support tickets while maintaining high customer satisfaction and adherence to service level agreements. Candidates must have excellent communication skills, strong problem-solving abilities, and experience with Microsoft Office and Windows. This position requires night shifts from Friday to Monday, offering an opportunity to enhance technical knowledge within a collaborative team environment.

Qualifications

• Excellent verbal communication skills are essential.
• Ability to build relationships with customers is crucial.
• Strong problem solving abilities are necessary for effective role fulfillment.

Responsibilities

• Provide Service Desk support to clients via telephone and chat.
• Log and update support tickets within Incident Management Application.
• Resolve support calls efficiently while meeting SLAs.
• Elevate calls as needed to other teams
• Complete training provided by the company.
• Stay updated with latest technologies.

Skills

Exceptional verbal communication skills

Excellent people skills

Strong problem solving abilities

Great Customer Service

MS Office Products

Windows 10

iPhones

Job description

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escape. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.

As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.

Responsibilities

• To provide Service Desk support to clients via telephone and chat
• Logging and updating support tickets within the Company's Incident Management Application
• Resolving support calls in a quick and efficient manner whilst meeting SLA's
• To elevate calls where necessary to the Desktop Team and/or Infrastructure Team
• To complete company provided training to ensure you have what you need to fulfil your role
• To keep up to date with the latest technologies utilised by the Company
• To demonstrate a genuine desire to continually improve your technical knowledge and ability

Qualifications

• Exceptional verbal communication skills
• Excellent people skills and the ability to build relationships with customers
• Strong problem solving abilities and the desire to create positive customer experiences
• Great Customer Service
• MS Office Products
• Windows 10
• iPhones

Shift Pattern: 4 days: Friday, Saturday, Sunday and Monday, night shift hours 7:00pm - 5:30am with a lunch break.

Both Manpower and LM is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees / contractors to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. We welcome everyone. If you require assistance or adjustments to participate in the job application or interview process, please contact me.