Technical Support Engineer – Bakery & Catering Equipment

Miller’s Recruitment; Ovingdean; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technical support company in the UK is seeking a Technical Support Advisor to assist field-based engineers in diagnosing and resolving technical issues. The ideal candidate should have hands-on experience with bakery and catering equipment, a strong technical background, and solid understanding of wiring schematics. The role includes real-time support, interpreting technical manuals, and resolving technical issues effectively. Training opportunities available.

Benefits

Training in City & Guilds accredited academy

Job Specific Uniform & tooling

Company Pension

32 days holiday per year

Company-wide fun days and charity events

Responsibilities

• Provide real-time technical support to engineers.
• Interpret technical manuals for accurate part identification.
• Assess the priority of reactive calls based on severity.
• Triage jobs to streamline resource planning.
• Transcribe verbal technical details from engineers.
• Identify, diagnose, and resolve technical issues.

Skills

Wiring schematics understanding

Expertise in electrical systems

Analytical and problem-solving skills

Strong communication abilities

High level of computer literacy

Familiarity with industry-specific tools

Ability to research and adapt

Job description

A leading technical support company in the UK is seeking a Technical Support Advisor to assist field-based engineers in diagnosing and resolving technical issues. The ideal candidate should have hands-on experience with bakery and catering equipment, a strong technical background, and solid understanding of wiring schematics. The role includes real-time support, interpreting technical manuals, and resolving technical issues effectively. Training opportunities available.